Resident Advocate - Richard Harris

Central City Concern; Portland (OR); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Generous PTO and holidays

401(k) retirement matching

Medical, Vision, and Dental insurance

Disability insurance

Sabbatical program

Job summary

Central City Concern in Portland is hiring for a Resident Services Support Specialist. The role greets clients, residents and visitors, directs them to the right areas, and handles inquiries with staff.

You will monitor the building, assist residents, and ensure safety and policy adherence during night shifts. The position requires a high school diploma or equivalent, knowledge of substance use and mental health issues, and the ability to pass a drug screen and background check.

Qualifications

• High school diploma or equivalent.
• Knowledge of chemical dependency, addictions and mental health issues.
• Ability to pass pre-employment drug screen and background check.
• Ability to walk, bend, stoop, kneel, climb stairs and lift heavy objects.

Responsibilities

• Greet clients and visitors and direct to appropriate areas.
• Answer inquiries and provide information to staff.
• Interact with residents to enforce building and program rules.
• Check in outside visitors and route calls to staff.
• Monitor the community via security cameras.
• Handle and deliver mail to staff and residents.
• Update building roster and resident photos.
• Assist new residents with move-in and orientation.
• Perform data entry and generate basic reports.
• Submit incident reports to staff as needed.

Skills

Customer service

Communication

Diversity awareness

Team collaboration

De-escalation

Time management

Written communication

Data entry

Education

High school diploma or equivalent

Job description

SUMMARY: The Resident Services Support Specialist or Resident Advocate will be responsible for greeting clients, residents, and building visitors, and directing them to the appropriate areas. They will also be responsible for answering inquiries and providing information and updates to staff. They will interact with clients/residents over the course of the shift as appropriate and enforce the building and program rules. Additionally, they will check in outside visitors, answer and direct telephone calls to appropriate staff, and take messages as needed. This position requires excellent communication and customer service skills, as well as the ability to work effectively with a diverse population.

Schedule:

Tuesday - Friday 11pm -7:30am (Saturday, Sunday, & Monday Off)

Location:

Richard Harris (8 NW 8th Ave. Portland, OR 97209)

Compensation:

$24.57/hr. - $32.61/hr. Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $28.51/hr per our Union contract.

This position qualifies for a $1.75/hr shift differential during worked hours from 11:00pm-7:00am.

AFSCME Union:

This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org

This position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

Seniority Bid Window: Opens: 10/21/26 Closes: 10/29/26

MINIMUM QUALIFICATIONS:

• Must have a high school diploma or equivalent.
• Must have knowledge of chemical dependency, addictions and mental health issues.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass pre-employment drug screen and background check.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers, and residents'/program participants with diverse backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• Greet clients/residents and building visitors and direct as needed to the appropriate areas.
• Answer inquiries and provide information and updates to staff.
• Interact with clients/residents over course of shift as appropriate and enforce the building and program rules.
• Check in outside visitors, answer and direct telephone calls to appropriate staff, and take messages as needed.
• Monitor the community through the use of security cameras.
• Handle and deliver mail to staff and clients/residents as needed.
• Conduct periodic inspections of common areas in the building to monitor building, clients, residents and guest behavior.
• Assist residents with understanding policies and procedures within the building and within Central City Concern.
• Support clients in completing necessary CCC forms such as maintenance requests, grievances, and resident reports.
• Provide general housekeeping of common work spaces, lobby, and staff restrooms as needed.
• Perform data entry, generate reports, create correspondence, and file client/resident information and additional information as needed.
• Log events such as deliveries, staff arrival and departure, and other relevant events that occur in the community.
• Submit incident reports and notify appropriate property management or service staff in regards to incidents that occur during your shift concerning residents/clients behavior that you observe.
• Obtain urinalysis and/or breathalyzers from clients/residents when suspicious of alcohol and/or drug use in our Alcohol and Drug Free Communities, and as requested by case management, supportive housing or property management staff.
• Update building roster and resident photos.
• Complete and maintain unit turnover roster.
• Assist new residents with move in and orientation with the community.
• Check building emails regularly and respond as needed.
• Assist Property Management staff with disbursement of notices and rent statements if requested.
• Ensure that there are adequate copies of all necessary forms for Resident Service Support Specialist to perform job duties.
• Maintain all front desk/resident forms that assist with keeping track of clients in the building.
• Update lobby area with appropriate health related information, Resident Report forms, Maintenance Request forms and other materials.
• Lock down office and report to other downtown buildings as requested by a supervisor if an emergency arises, with the exception of the 8x8, Henry and Estate.
• Provide job shadowing and mentoring to on-call and/or new employees in the program.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Basic understanding and knowledge of resources and assistance that residents may need throughout their stay.
• Basic knowledge of chemical dependency as a disease, treatment and intervention methods.
• Relevant or adequate knowledge of CCC health services and area health resources.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work independently with minimal supervision.
• Basic knowledge of community and social agencies, and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to work and maintain professional composure in an environment where people may be verbally hostile.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Detailed oriented; ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Ability to use computers for basic functions, or ability to be trained in their use.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to interact respectfully and effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during the course of work.

Benefits at Central City Concern:

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2ndyear, and 8% in your 3rdyear!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.