Resident Advocate-Mabury (90286)

HomeFirst; San Jose (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

HomeFirst is seeking a Resident Advocate for the Mabury/San Jose location to support unhoused adults by delivering direct client services, developing personalized housing plans, and coordinating with on-site staff to provide essential resources. The role includes leading workshops, conducting assessments, and ensuring safety and documentation are maintained accurately.

This full-time position emphasizes trauma-informed care, crisis intervention, and collaboration with community partners to help

Qualifications

• AA degree or two years of higher education or equivalent field experience
• Experience delivering client-centered housing or social services
• Strong written and verbal communication skills
• Ability to use HMIS and basic computer applications

Responsibilities

• Direct client service and supervision of program participants
• Assist with intake, VI-SPDAT assessments, and housing plan development
• Lead weekly workshops and respond to crises using de-escalation techniques
• Maintain confidentiality and ensure safety; complete documentation and reports
• Coordinate with shift staff and partners to provide resources and referrals

Skills

Client service

Crisis intervention

De-escalation

Communication

Multitasking

Empathetic listening

Conflict resolution

Education

AA degree or two years of higher education

Tools

HMIS

Microsoft Office

Job description

BHC Mabury - San Jose, CA 95133; BHC Felipe - San Jose, CA 95122

Overview

Salary Range

$28.95 - $28.95 Hourly

Position Type

Full Time

Job Shift

Any

High School

Travel Percentage

None

Category

Nonprofit - Social Services

Description

POSITION: Resident Advocate

PROGRAM/LOCATION:Bridge Housing Communities (BHC)-Mabury San Jose, CA

SHIFT: Day/Swing/Grave

SUPERVISOR: BHC Program Manager

STATUS: Full Time, Part Time

COMPENSATION: $25.99 Hourly

PROGRAM SUMMARY:

The Bridge Housing Communities (BHC) program will provide interim housing opportunities to unhoused adults in a safe, private, and secure environment. Program participants will be empowered to build stability and self-sufficiency while bridging homelessness to permanent housing.

Two BHC sites will operate in San Jose, each consisting of 40 single adult sleeping cabins and community space that will include a common shower, restrooms, kitchen, working space, pet area, storage, and vehicle parking. Each site will offer various supportive services, community engagement, and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operateseven days per week, 24 hours per day, with on-site security services.

DUTIES/RESPONSIBILITIES:

Direct Client Service (90%)

• Responsible for the care, safety, and supervision of program participants and guest
• Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
• Check guests into and out of the facility using the Homeless Management Information System (HMIS)
• Complete intake of potential participants, including thorough and accurate VI-SPDAT assessments
• Work with participants to design a personalized housing plan to identify their specific service needs.
• Provide direct guest support with developing, updating, and reassessing housing plans
• Make timely and appropriate decisions in emergency situations, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies.
• Lead weekly workshops for participants on site
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
• Provide information, referrals, housing resources, and program support to program participants
• Distribute clothing, linens, toiletries, and any other items supplied by the program
• Inspect cabins and complete inspection sheets on site
• Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner
• Conduct cabin, facility, and perimeter checks
• Assist with set-up and break-down for any special events or activities
• Complete and file all paperwork in a timely manner
• Maintain professional conduct, attitude, and appearance
• Communicate to and delegate tasks to the next shift
• Maintain confidentiality regarding clients, personnel, and other internal agency affairs
• Conduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community
• Maintain compliance with agency/BHC site policies and procedures
• Provide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention
• Committed to treating each BHC guest with respect and dignity
• Demonstrated conflict resolution skills

General (10%)

• Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public
• Assist with office-related tasks as needed
• Attend all mandatory meetings, workshops, and training
• Perform other general duties as assigned

Skills, Abilities, and Knowledge

• Proven ability to develop client service or housing plans
• Ability to work with people of diverse social backgrounds; strong interpersonal skills
• Strong written and oral communication skills
• Working knowledge of Microsoft applications, email, and the internet, and able to learn data entry using web-based database systems
• High level of flexibility and ability to prioritize appropriately
• Work effectively within a team
• Strong sense of accountability
• Ability to multitask efficiently
• Advocacy and case management skills
• Knowledge of local social service resources/providers
• Effective problem-solving skills
• Demonstrate strong leadership skills
• Excellent organizational skills and ability to complete tasks
• Reliable; excellent punctuality and attendance for scheduled work shifts
• Ability to work flexible hours, especially nights, weekends, and overnights. Must be available by telephone, on-call, and as needed during the employee’s scheduled availability
• Able to take the initiative and work independently and productively with minimal supervision
• Ability to meet deadlines and complete multiple tasks in a timely manner
• Ability to maintain professional conduct, attitude, and appearance at all times
• Must be able to work under pressure, handle stressful situations, and maintain flexibility

Other

• Ability to regularly lift up to 30 lbs.
• Sensitivity to the needs of unhoused individuals and families
• Desire to continually develop skills and increase knowledge

ABOUT THE AGENCY:

HomeFirst is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County. We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

HomeFirst is proud to be an Equal Opportunity and **Affirmative** Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.

Qualifications

QUALIFICATIONS:

• Education and Experience
• AA degree (or equivalent of 2 years of higher education) or two years of field experience in social services
• Sensitivity to the needs of unhouses individuals
• Experience working with unhoused population