Resident Advocate

Los Angeles Homeless Services Authority; Riverside (CA); Hybrid; USD 40,000 - 50,000; Full time

Job summary

A nonprofit organization based in California seeks a compassionate Resident Advocate to support clients in navigating housing resources. Responsibilities include connecting clients to housing navigators, assisting with documentation, and maintaining accurate client records. Candidates should have experience with co-occurring populations and strong communication skills. This role offers a hybrid work environment and requires a valid California driver's license.

Benefits

Comprehensive benefits package

Opportunity for remote work

Equal employment opportunities

Qualifications

• Experience with homeless or social services training.
• A team player with strong attention to detail.
• Ability to handle multiple tasks and crisis intervention.

Responsibilities

• Connect clients with housing navigators while remaining empathetic.
• Complete applications for IDs and Social Security cards.
• Log and document shift and resident information.

Skills

Knowledge of co-occurring populations

Motivational interviewing

Evidence-based practices

Proficient in Microsoft Office Suite

Communication skills

Bilingual in Spanish

Education

Relevant experience in homeless or social services

Job description

Overview

Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission‑driven, dedicated to superior service and support, and can work independently and collaboratively, join our team. LAHSA is leading the fight to end homelessness in LA County. Your work will have a real impact on the community and we offer a comprehensive and competitive benefits package.

About LAHSA

Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD‑funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.

Position Description

Under the direction of the Multi‑Departmental Crisis Response Team, these positions will support the Regional Navigation Center(s) by ensuring document review, accuracy, and delivery. Resident Advocates will track participants, help remove barriers, and assist with document compilation in preparation for housing.

Note: This examination will remain open until the needs of the service are met and is subject to closure without prior notice.

Application deadline: Job applications/Resumes received by May 30, 2025, will receive first consideration.

Work hours: Candidates may be required to work morning, evening, and overnight shifts, including weekends and holidays.

Responsibilities

• Serve as the primary contact connecting clients with housing navigators while remaining empathetic.
• Complete applications to obtain IDs and Social Security cards for clients.
• Navigate government websites to assist clients in acquiring necessary documentation.
• Ensure that all services are documented in a timely and thorough manner.
• Comply with information and security policy and procedures.
• Transport clients for document processing, drop off, and retrieval.
• Log and document appropriate shift and resident information by the end of each shift.
• Perform necessary shelter operations, including serving meals, doing chores, taking inventory, sorting donations, etc.
• Maintain accurate client records.
• Perform other duties as assigned.

Qualifications

• Knowledge and experience working with co‑occurring populations (chronic health conditions, mental health and substance abuse).
• Knowledge and experience with motivational interviewing, evidence‑based practices, including trauma informed care framework.
• Understanding of Housing‑First model of housing, harm reduction and homeless services within the service area.
• Strong belief in growth mindset, self‑determination, and psychological resilience.
• Proficient in Microsoft Office Suite, including Word, Excel and Outlook.
• Capability to handle multiple tasks, including service provision, documentation, and crisis intervention.

• Two (2) years of relevant experience in homeless or social services training and/or technical experience desired.
• A team player with great communication skills and strong attention to detail.
• Bilingual in Spanish is a plus.
• Experience in and knowledge of the effects of trauma, domestic violence, homelessness, mental health, and substance abuse.
• Conflict resolution skills a plus.
• Domestic Violence Counselor Training a plus.
• Any combination of extensive and applicable work experience and educational credentials performing the above duties successfully.

License Requirement

A valid California Class C driver's license is required at the time of hire. Employees must have a good driving record for a minimum of three years.

Application Process

An electronic version of all submittals is required. Interested candidates should apply immediately by submitting a job application, comprehensive resume, and compelling cover letter of interest to the job posting found on government jobs.com.

Schedule

The CEO or designee may change the schedule of positions between hybrid and onsite, as necessary to accomplish LAHSA's business needs.

Additional Information

LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angeles office a minimum of two days per week. Applicants must be able to meet this onsite requirement, with or without a reasonable accommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact Human Resources at [e-mail] to initiate the interactive process.

Residency Requirement

This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.

EEO Statement

We are an Equal Opportunity / E‑Verify Employer.