Residency Program Manager - ISM, Surgery

Socket.dev; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Mount Sinai Health System seeks an Education Office Manager within the Surgery Education division to oversee staff, operations, and resources across the residency program. You will partner with the Division of Education and Program Director on strategic planning and program development while ensuring efficient workflow and staff engagement.

You will lead accreditation activities with ACGME, manage annual evaluations and site visits, supervise recruitment and onboarding, monitor duty hours and

Qualifications

• High School Diploma/GED required. Bachelor's degree preferred.
• 5 years directly related experience.

Responsibilities

• Lead strategic planning and operational initiatives with Education Office.
• Supervise Education Office personnel; set goals, evaluations, coaching.
• Develop policies to support accreditation compliance.
• Oversee resident recruitment and onboarding processes.
• Manage accreditation site visits and program evaluations.
• Ensure resident duty hours, evaluations, milestones, case logs, scholarly activity.
• Generate reports for program leadership.

Skills

Staff management

Operations oversight

Policy implementation

Accreditation compliance

Resident education

Education

High School Diploma/GED

Bachelor's degree preferred

Job description

The Manager is responsible for overseeing staff, operations and resources within a department or division to ensure optimal result and high employee engagement. The Manager ensures that the department is run according to institutional policies and any applicable regulatory requirements.

Responsibilities

• Partner with the Department of Surgery’s Division of Education and General Surgery Residency Program Director on strategic planning, program development, and operational initiatives.
• Supervise Education Office personnel, establish performance goals, conduct evaluations, and provide coaching and professional development. Delegate responsibilities and ensure efficient workflow management across the Education Office.
• Develop and implement policies, procedures, and best practices that support educational excellence and accreditation compliance.
• Lead special projects and process improvement initiatives related to resident education and program operations.
• Ensure ongoing compliance with all Accreditation Council for Graduate Medical Education (ACGME), institutional, state, and specialty board requirements.
• Manage Annual Program Evaluation (APE), Program Evaluation Committee (PEC), Clinical Competency Committee (CCC), and accreditation site visits.
• Oversee resident duty hours, evaluations, milestones, case logs, scholarly activity, and required documentation.
• Prepare accreditation reports, surveys, data analyses, and institutional submissions.
• Direct all aspects of resident recruitment through ERAS, Thalamus and the NRMP Match.
• Develop annual recruitment strategies and oversee applicant communications, interview scheduling, and ranking processes.
• Coordinate virtual and in-person interview days, second-look visits, recruitment events, and resident activities.
• Manage recruitment activities occurring during early mornings, evenings, and weekends as required during interview season.
• Oversee onboarding, orientation, promotion, graduation, credentialing, and offboarding activities.
• Advise residents regarding institutional policies, leave administration, wellness resources, licensing, and training requirements.
• Coordinate remediation processes and maintain confidential resident records.
• Oversee complex rotation schedules across multiple hospitals and surgical services.
• Maintain educational databases, evaluation systems, and residency management software.
• Generate reports and performance metrics for program leadership and institutional stakeholders.
• Develop and monitor residency program budgets.
• Manage expenditures related to recruitment, educational activities, travel, graduation, and resident wellness initiatives.
• Coordinate contracts, vendor relationships, and educational resources.

Qualifications

• High School Diploma/GED required. Bachelor's degree preferred
• 5 years directly related experience

Non-Bargaining Unit, 862 - Surgery - ISM, Icahn School of Medicine

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high “Honor Roll” status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children’s Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.