Resettlement Navigator - Program for Initial Resettlement

Ascentria Care Alliance; Worcester (MA); On-site; USD 25,334 - 32,993; Full time

Benefits offered by this job

Health, dental, and vision insurance

403(b) retirement plan with employer match

Generous tuition reimbursement

Paid time off which increases with tenure

Job summary

A nonprofit organization in Worcester, MA is hiring a Resettlement Navigator to support refugees in their initial resettlement phase. This position requires individuals who can connect clients to community services, advocate for their needs, and maintain case records. Candidates should have a high school diploma (or equivalent) and two years of relevant experience, alongside strong communication skills and creativity. A driver’s license is mandatory. Join a mission-driven team and contribute to making a difference!

Qualifications

• Minimum of two years in a related role required.
• Valid Driver’s License and good driving record mandatory.
• Lived experience relevant to served population preferred.

Responsibilities

• Coordinates resettlement services for refugees.
• Assists clients with accessing community resources.
• Tracks and reports client progress effectively.

Skills

Speaking multiple languages

Team collaboration

Advocacy

Creative problem-solving

Education

High School Diploma or equivalent

Associate’s or Bachelor’s Degree

Job description

Resettlement Navigator - Program for Initial Resettlement

Job Category: Refugee/Immigrant Services

Requisition Number: RESET004830

• Posted : February 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Lighthouse at Ascentria
18 Chestnut Street
Suite 410
Worcester, MA 01608, USA

Lighthouse at Ascentria
18 Chestnut Street
Suite 410
Worcester, MA 01608, USA

• Pay or shift range: $18.39 USD to $23.95 USD
  The pay range is the authorized pay for this position and is displayed only for jobs based in Massachusetts and Vermont, where pay transparency laws require disclosure. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related factors.

Description

The Services for New Americans Team empowers resettled refugees to become self-sufficient by connecting refugees to community services and facilitating community integration. The Resettlement Navigator begins with more intensive support to each refugee during their initial period of resettlement and continues to support their success for up to five years and beyond as is needed. The Resettlement Navigator develops and maintains relationships with cases assigned to act as their central coordinator and point person of resettlement services. The Resettlement Navigator will support timelines and referrals to human service agencies, community partners, and internal colleagues to provide the various services required as key components of resettlement.

In addition to being the primary navigator of the resettlement process for their assigned caseload; each Resettlement Navigator will be assigned a specialized scope of service including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling supports.

Pay Range: $18.39 - $23.95

The pay range is the authorized pay for this position and is displayed only for jobs based in Massachusetts and Vermont, where pay transparency laws require disclosure. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related factors.

Who are we?

Ascentria Care Alliance is a nonprofit organization that has spent the past 150 years helping people in need. We empower people of all backgrounds to rise together and reach beyond life’s challenges by building stronger communities and helping people move forward together.

Partner Relations and Coordination –

• Develops and nurtures community relationships with focus on Scope of Service Assigned (including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling)
• Supports mutual client referring and coordination of care between Ascentria and community partners
• Is a resource for knowledge, guidance and networking for the assigned scope of service to all SNA colleagues and volunteers
• Serves as point of contact, with support of their supervisor, for relevant funding partners invested in the outcomes and delivery of their assigned scope of service.

Client Services – Scope of Service

• Identifies and Secures appropriate services, benefits and resources to meet needs identified within the assigned scope of service
• Supports the process of clients connecting with and engaging in services, benefits and resources identified
• Provides prompt and ongoing support to reinforce the successful outcomes of each person served within scope of service
• Supports success of other scopes of services as is needed
• Assures that cases assigned for care coordination are meeting timeline benchmarks for all resettlement services within and outside of Ascentria
• Refers to and supports warm hand-off to all other internal scopes of services
• Refers to external providers for services not covered by another scope of service
• Coordinates pre-arrival and arrival activities in preparation for resettlement. This may include preparing a household and airport pick‑up.
• Assists refugees with developing resettlement plans.
• Assists refugees with ongoing cultural adjustment.
• Coaches and empowers refugees to work toward self‑sufficiency and to integrate into the community; adhering to timeframe requirements of the refugee program’s contracts.
• Provides exceptional customer service both verbally and face‑to‑face.
• Treats refugee clients with dignity and respect at all times

Record Keeping and Reporting

• Reports to funders on individual client progress as well as overall program outcomes.
• Ensures quality of casefiles associated with clients and services on an ongoing basis as well as monthly casefile reviews.
• Completes, submits and maintains documentation in accordance with contractual standards and in a timely manner.
• Maintains client database, client financial records and case files, including case notes, collected data points and documents.
• Completes and files progress and other administrative reports according to program procedures and according to deadline.
• Represents team during funding monitoring occurrences.
• Performs other duties as assigned to help meet the goals of the program or the agency.

Qualifications

• High School Diploma or equivalent required. Associate’s or Bachelor’s Degree preferred.
• Minimum of two (2) year of related experience required.
• Valid Driver’s License, positive driving record and proof of automobile insurance is required to transport clients.
• Restricted funding sources and rapidly changing political and regulatory requirements demand a creative approach to the delivery of services; innovation and creativity required.
• Must be comfortable speaking with groups, working on collaborative teams and advocating for systems change as needed.
• Ability to speak a language our clients speak is preferred (Dari, Pashto, Nepali, Hindi, Rohingya, Swahili, Kinyarwanda and Arabic).
• Lived experience akin to served population preferred

Please note: Candidates who are selected for hire must successfully complete all required background checks before starting their employment.

Here’s why you should join us:

We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work.

Ascentria offers the following employee benefits:

• High quality/affordable health, dental, and vision insurance to support your overall wellness
• Flexible Spending Account to help manage eligible expenses
• A 403(b) retirement plan with employer match
• A full-service Employee Assistance Program with many free and accessible services and supports
• Generous tuition reimbursement to invest in your professional growth and development
• Paid time off which increases as your tenure grows and holidays for work‑life balance
• A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected

When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission.

Location: This position is located in Worcester, MA.

This position is in-person and requires occasional local travel as well as providing transportation to clients in own vehicle.

Transform lives and communities with Ascentria Care Alliance. Apply today to be a part of our mission-driven Team!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.