Reservations & Revenue Coordinator

Accorhotel; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Overtime eligible

Department incentive programs

Generous paid time off

Comprehensive health coverage

401K plan

Complimentary shift meals

Employee discount on Accor hotels

Job summary

Accor Dallas is seeking a Reservations & Inventory Support professional to manage daily reservations, inventory controls, and VIP handling. You’ll work closely with Sales, Reservations, and Revenue teams to ensure accurate selling and timely responses.

You will assist with monthly forecasting, pricing strategies, and reporting, while maintaining system integrity across CRS, PMS, OTA extranets, and GDS platforms.

Qualifications

• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Analytical mindset with ability to interpret basic data and reports.
• Ability to multitask and manage competing priorities.
• Professional and polished demeanor.
• Ability to work collaboratively across departments.
• Previous reservations experience highly preferred.
• Experience with Opera PMS, Ideas RMS (G3), Passkey, Delphi, or Opera Sales & Catering preferred.

Responsibilities

• Support daily reservations activities including booking accuracy, modifications, cancellations, and inventory coordination.
• Monitor and manage the Reservations inbox, ensuring timely, accurate responses and escalation when required.
• Assist with managing group blocks, rooming lists, cut-off dates, and inventory controls in partnership with Sales and Reservations.
• Maintain up-to-date knowledge of room types, packages, promotions, seasonal offers, and hotel amenities to support accurate selling.
• Assist in handling VIP reservations, special requests, and pre-arrival coordination as needed.
• Escalate system discrepancies, demand risks, or performance anomalies to Revenue or Reservations leadership for review and direction.
• Assist the Director of Revenue Management with daily, weekly, and monthly Revenue Management reporting, including pickup, pace, and segmentation reports.
• Support the execution of pricing, availability, and restriction strategies across all distribution channels.
• Monitor booking pace, demand patterns, cancellations, and no-show trends and elevate opportunities or risks to leadership.
• Assist with monthly forecasting, budget preparation, and supporting documentation.
• Assist in managing group blocks, rooming lists, inventory controls, and communication with Sales & Events teams.
• Support Sales, Marketing, and PR in promotional initiatives, ensuring accurate rate setup, availability, and package configuration.
• Ensure Passkey, Opera PMS, Ideas RMS, and Sales & Catering systems are properly integrated and aligned.
• Perform routine system maintenance including rate loading, restriction setup, daily system checks, and content updates in CRS, PMS, OTA extranets, and GDS platforms.
• Ensure rate parity and content accuracy across all channels in accordance with brand and distribution standards.
• Liaise with Accor Global Reservations, Distribution System Support, and third-party vendors to troubleshoot issues and follow up on rate or content requests.
• Support content management efforts, coordinating with Marketing to ensure images, descriptions, and amenities are current across electronic channels.
• Accurately generate and distribute standard Revenue and Reservations reports for internal stakeholders.
• Assist in preparing competitive rate analysis and market snapshots for revenue meetings and leadership reviews.
• Maintain organized records and reporting tools to support audit readiness and data integrity.
• Perform ad-hoc analysis and reporting as requested by senior leadership.
• Support special projects related to revenue generation, distribution optimization, or reservations efficiency.
• Maintain confidentiality of proprietary information and protect company assets.
• Participate in training, development programs, and cross-departmental initiatives.
• Perform other reasonable job duties as assigned.

Skills

Communication

Detail orientation

Analytical thinking

Multitasking

Professional demeanor

Cross-functional collaboration

Reservations experience

Tools

Opera PMS

Ideas RMS (G3)

Passkey

Delphi

Opera Sales & Catering

Job description

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences. Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries. Fairmont Dallas, part of Accor's luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space. Its prime location places guests' steps from world-class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

• Reservations & Inventory Support

  Support daily reservations activities including booking accuracy, modifications, cancellations, and inventory coordination.

  Monitor and manage the Reservations inbox, ensuring timely, accurate responses and appropriate escalation when required.

  Assist with managing group blocks, rooming lists, cut-off dates, and inventory controls in partnership with Sales and Reservations.

  Maintain up-to-date knowledge of room types, packages, promotions, seasonal offers, and hotel amenities to support accurate selling.

  Assist in handling VIP reservations, special requests, and pre-arrival coordination as needed.

  Revenue Management Support & Execution

  Escalate system discrepancies, demand risks, or performance anomalies to Revenue or Reservations leadership for review and direction.

  Assist the Director of Revenue Management with daily, weekly, and monthly Revenue Management reporting, including pickup, pace, and segmentation reports.

  Support the execution of pricing, availability, and restriction strategies across all distribution channels.

  Monitor booking pace, demand patterns, cancellations, and no-show trends and elevate opportunities or risks to leadership.

  Assist with monthly forecasting, budget preparation, and supporting documentation.

  Group & Business Support

  Assist in managing group blocks, rooming lists, inventory controls, and communication with Sales & Events teams.

  Support Sales, Marketing, and PR in promotional initiatives, ensuring accurate rate setup, availability, and package configuration.

  Ensure Passkey, Opera PMS, Ideas RMS, and Sales & Catering systems are properly integrated and aligned.

  Distribution & System Management

  Perform routine system maintenance including rate loading, restriction setup, daily system checks, and content updates in CRS, PMS, OTA extranets, and GDS platforms.

  Ensure rate parity and content accuracy across all channels in accordance with brand and distribution standards.

  Liaise with Accor Global Reservations, Distribution System Support, and third-party vendors to troubleshoot issues and follow up on rate or content requests.

  Support content management efforts, coordinating with Marketing to ensure images, descriptions, and amenities are current across electronic channels.

  Reporting & Business Intelligence

  Accurately generate and distribute standard Revenue and Reservations reports for internal stakeholders.

  Assist in preparing competitive rate analysis and market snapshots for revenue meetings and leadership reviews.

  Maintain organized records and reporting tools to support audit readiness and data integrity.

  Perform ad-hoc analysis and reporting as requested by senior leadership.

  Other Responsibilities

  Support special projects related to revenue generation, distribution optimization, or reservations efficiency.

  Maintain confidentiality of proprietary information and protect company assets.

  Participate in training, development programs, and cross-departmental initiatives.

  Perform other reasonable job duties as assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

  Strong written and verbal communication skills

  High attention to detail and strong organizational skills

  Analytical mindset with the ability to interpret basic data and reports

  Ability to multitask and manage competing priorities

  Professional and polished demeanor

  Ability to work collaboratively across departments

  Previous reservations experience highly preferred

  Experience with Opera PMS, Ideas RMS (G3), Passkey, Delphi, or Opera Sales & Catering preferre

What's in it for You?

• Competitive Total Compensation Package:Overtime eligible, Department incentive programs

• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan: Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal: Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.