Reservations Agent - The Woodlands Resort

Hei Hotels Inc.; United States; Remote; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

401(k) plan with matching

DailyPay access

Pet insurance

Medical and dental insurance

Vision insurance

Vacation/Sick/Holiday time

Hotel room discounts

Zusammenfassung

HEI Hotels and Resorts is seeking a friendly, customer-focused Front Desk/Guest Services team member in The Woodlands, TX. You will greet guests, provide accurate information on availability and rates, and assist with reservations and local directions. Strong English communication and data-entry accuracy are essential.

Responsibilities include handling inquiries, checking guests in/out, and supporting brand programs while delivering a welcoming experience in a busy hospitality environment.

Qualifikationen

• Ability to communicate clearly with guests.
• Ability to handle inquiries with patience and diplomacy.
• Ability to input data accurately in a computer system.

Aufgaben

• Answer the telephone and greet guests warmly in English.
• Provide information on availability, rates, and transportation.
• Input reservations and verify confirmations in the computer system.
• Assist with hotel facilities questions and local attractions.

Kenntnisse

Guest communication

Patience & diplomacy

Data entry

Verbal & written communication

Adaptability

Jobbeschreibung

About Us

The Westin at The Woodlands is perfectly located in The Woodlands Waterway Square. Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination for business guests and weekend leisure travelers. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We’re always looking for associates who share our passion for hospitality. With a variety of world‑class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today.

Compensation

Salary Range: $16.00 - $16.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Essential Duties and Responsibilities

• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication.
• Listen to callers to understand inquiries and requests.
• Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
• Promote HEI Hotels and Resorts and brand‑specific marketing programs.
• Assign reservations based on guest preferences and availability.
• Read, retrieve, communicate, and verify information including confirmation number to caller.
• Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Know, understand, and communicate applicable deposit and guarantee policies as requested.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Can communicate well with guests.
• Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
• Ability to access, read and accurately input information using a moderately complex computer system.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Ability to sit for extended periods of time.
• Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long‑Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.
• We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work today, get paid today!