Reservations Agent @ Bandon Dunes Golf Resort

Bandon Dunes Golf Resort; Bandon (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Time Off

Free Golf Privileges

Quarterly Incentives

Complimentary Lunch

Resort Discounts

Supportive Work Environment

Career Growth

Job summary

Bandon Dunes Golf Resort is seeking a Reservations Agent on site to be the first point of contact for guests planning their visit. You will manage bookings for lodging, tee times, dining, and activities with a genuine, helpful, and friendly approach.

Role requires strong computer skills, a customer-focused mindset, and the ability to multitask in a dynamic environment. Join a team that values hospitality, teamwork, and memorable guest experiences on Oregon’s coast.

Qualifications

• Hospitality or customer service experience is preferred.
• Proficiency with computers and MS Office tools.
• Excellent verbal, written, and interpersonal communication.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Book, update, and customize reservations (lodging, tee times, dining, activities).
• Answer calls and emails with professionalism and warmth.
• Update guest profiles and follow up on inquiries.
• Collaborate with a team to maintain smooth operations and guest experience.
• Stay organized and handle multiple tasks in a fast-paced environment.
• Assist with data entry or other administrative duties as needed.

Skills

Customer service

Communication skills

Computer literacy

Multitasking

Tools

MS Office

Job description

Join Our Team as a Reservations Agent at Bandon Dunes Golf Resort!

Imagine being the first touchpoint for guests planning their journey to one of the most renowned golf destinations in the world. We seek a self-motivated, detail-oriented, and customer-focused individual with strong computer skills, a willingness to learn, and adaptability to a dynamic work environment. Our Reservations team is dedicated to providing every guest with an outstanding first impression by embodying the values of being "Genuine, Helpful & Friendly." Your role will ensure a smooth and enjoyable booking process, making each guest's journey to Bandon Dunes unforgettable.

Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18-hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort is also home to two 'Courses with a Mission': Bandon Preserve, an award-winning par-3 course, and Shorty's, which opened in 2024. All net proceeds from both courses fund the Bandon Dunes Charitable Foundation, supporting communities along the South Coast of Oregon.

Beyond premier golf, guests delight in a variety of dining options at Bandon Dunes’ collection of restaurants. Whether you're looking to enjoy locally-sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews, there is something for everyone.

Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, community, and environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Oregon’s natural beauty and away from the demands of daily life.

What You'll Do

• Be the go-to guide. Book, update, and customize reservations tailored to individual or group needs—lodging, tee times, dining, or adventures.
• Communicate like a pro. Answer calls and emails with professionalism, warmth, and a genuine desire to help.
• Anticipate needs. Update guest profiles, follow up with inquiries, and ensure thoughtful handling of every detail.
• Spread positivity. Collaborate with a dynamic team to foster growth, success, and a little fun.
• Stay sharp. Keep track of daily tasks and master the art of multitasking in a fast-paced environment.
• Be flexible. Volunteer to help with data entry, administrative duties, or operating the multi-line phone system when needed.

What You Bring

• Hospitality or customer service experience (bonus points if you’ve worked in a similar role).
• A warm, friendly attitude with top-notch verbal, written, and interpersonal communication skills.
• A knack for organization, math, and problem-solving under pressure.
• Proficiency with computers and MS Office tools—speedy and accurate typing is a must.
• The ability to work flexible hours, including evenings and weekends.
• Professionalism in every interaction, whether over the phone, email, or in person.

Perks And Benefits For Full Time Employees

• Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
• Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
• Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
• Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.
• Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
• Resort Discounts: Save on dining and merchandise throughout the resort.
• Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
• Career Growth: Take advantage of continuous training and development opportunities to advance your career.

At Bandon Dunes, we’re committed to creating unforgettable guest experiences—and we believe that starts with an exceptional team. When you join us, you’ll not only help shape a guest’s journey but also be part of a collaborative, passionate, and supportive work environment.

At Bandon Dunes Golf Resort, we are proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

#bandondunes

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.