Reservations Agent

Royal Sonesta San Juan; North Carolina; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, Pharmacy, Dental, and Vision

401(k) Retirement Plan with Company

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Referral Incentive

Job summary

Sonesta International Hotels in the United States is seeking a Reservations Agent to assist guests with planning and booking stays across phone, email, online, or in-person channels. You will respond to inquiries, suggest options, and finalize reservations to maximize guest satisfaction.

The role emphasizes excellent communication, accuracy in reservations, and coordination with sales for group bookings. You will maintain calendars, handle room blocks, and uphold service standards across all

Qualifications

• Experience handling guest reservations via phone, email, and online channels.
• Ability to provide accurate information and recommendations.
• Strong communication and problem-solving skills.

Responsibilities

• Assist guests with planning and booking across in-person, phone, and online channels.
• Answer questions, offer travel suggestions, and confirm reservations.
• Manage group bookings and keep calendars updated for operations.
• Coordinate with sales for group reservations and maintain professional relationships with guests.
• Ensure reservation details are accurate in resort software and monitor discounts.

Skills

Customer service

Phone/Email communication

Multitasking

Tools

Reservation software

Job description

We're Sonesta International Hotels.

The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive - bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Reservations Agent assists customers with the planning and booking aspect of their vacation or stay. They may support customers in person, on the phone, online or a combination of these. They answer customers' questions, make travel suggestions and book rooms and tickets.

Job Description

• Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
• Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
• Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
• Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
• Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
• Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Pharmacy, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Paid Funeral Leave
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Referral Incentive
• Doctor Clinic
• Sick Incentive
• Development Programs
• Milestone (Years of Service) Incentive
• Employee Cafeteria
• Company Paid Life Insurance
• Various Employee Perks and Discounts

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.