Reservation Specialist – Remote

Jbnetworking; Indianapolis (IN); Remote; USD 42,000 - 60,000; Full time

Job summary

Jbnetworking is seeking a detail-oriented Reservation Specialist to assist clients with travel inquiries, reservation coordination, and ongoing customer support. This remote role welcomes organized individuals who enjoy researching options and delivering a positive customer experience.

Training and resources are available for those new to travel. You will respond to inquiries, gather preferences, research options, verify bookings, and maintain client records while staying informed on supplier

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication.
• Detail-oriented and highly organized.
• Comfortable working with computers and online systems.
• Strong research and problem-solving abilities.
• Ability to manage multiple client requests.
• Self-motivated and able to work independently.
• Willingness to learn new platforms and processes.
• Travel experience or travel industry familiarity is helpful but not required.

Responsibilities

• Respond to client inquiries regarding travel and reservation options.
• Gather information about client preferences, dates, destinations, and travel needs.
• Research available accommodations, cruises, tours, resorts, and vacation packages.
• Assist clients with reservation details using approved travel supplier platforms.
• Verify booking information for accuracy.
• Provide clients with relevant confirmation and travel information.
• Assist with reservation updates and changes when needed.
• Communicate with suppliers regarding reservation questions.
• Maintain accurate and organized client records.
• Provide professional follow-up throughout the reservation process.
• Stay informed about supplier policies and destination information.

Skills

Customer service

Communication

Detail-oriented

Organization

Tech savviness

Research skills

Multitasking

Self-motivated

Willingness to learn

Travel knowledge

Job description

We are looking for an organized and customer-focused Reservation Specialist to assist clients with travel inquiries, reservation coordination, and ongoing customer support.

This remote role is ideal for individuals who enjoy working with people, managing details, researching options, and providing a positive customer experience.

Training and resources are available for individuals who are new to the travel industry.

Key Responsibilities

• Respond to client inquiries regarding travel and reservation options
• Gather information about client preferences, dates, destinations, and travel needs
• Research available accommodations, cruises, tours, resorts, and vacation packages
• Assist clients with reservation details using approved travel supplier platforms
• Verify booking information for accuracy
• Provide clients with relevant confirmation and travel information
• Assist with reservation updates and changes when needed
• Communicate with suppliers regarding reservation questions
• Maintain accurate and organized client records
• Provide professional follow-up throughout the reservation process
• Stay informed about supplier policies and destination information

Qualifications

• Excellent customer service skills
• Strong written and verbal communication
• Detail-oriented and highly organized
• Comfortable working with computers and online systems
• Strong research and problem-solving abilities
• Ability to manage multiple client requests
• Self-motivated and able to work independently
• Willingness to learn new platforms and processes
• Customer service, administrative, hospitality, reservations, or travel experience is helpful but not required

Why Choose Us?

We believe successful client experiences begin with knowledgeable and supported professionals. You'll have access to resources designed to help you build confidence and expand your travel industry knowledge.

• Remote Work Environment: Manage reservation and customer-service responsibilities remotely
• Flexible Scheduling: Organize your schedule around your availability and client needs
• Training Available: Learn reservation processes, supplier platforms, and travel research
• Ongoing Education: Continue developing destination and supplier knowledge
• Team Resources: Access support and educational resources as you learn
• Supplier Training: Participate in available educational opportunities offered by travel suppliers
• Professional Skill Development: Strengthen customer service, organization, communication, and problem-solving abilities
• Industry Exposure: Gain experience researching a variety of vacation products and destinations