Reservation Center Associate

European Wax Center, Inc.; Humble (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Paid Time Off

Free Waxing services

Job summary

European Wax Center, Inc. in Humble, TX is seeking a Reservation Center Associate to be the first point of contact for guests seeking to feel their best. You will answer phones with a bubbly, upbeat attitude and manage reservations across multiple centers using our scripts.

You’ll educate guests on our Free Wax offers and address inquiries with patience and professionalism. This role offers a brand-new, bright office space in Humble, with dedicated workspaces, and opportunities for

Qualifications

• Clear, friendly communication for phone and guest interactions.
• Consistent guest experience through memorized responses and scripts.
• Strong attendance history and initiative.
• Willingness to learn and grow within the company.
• Able to juggle multiple reservation tasks efficiently.

Responsibilities

• Answer calls with a bubbly, upbeat attitude to excite guests for their visit.
• Book and manage reservations across multiple centers using company scripts.
• Educate guests on Free Wax offers and help choose suitable services.
• Handle guest inquiries and complaints with patience and solutions.
• Participate in team activities and training to keep energy high.

Skills

Communication skills

Personality Plus

Phone etiquette

Growth mindset

Attention to detail

Job description

About European Wax Center

European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealing Beautiful Skin®, we provide a modern, luxurious experience across more than 1,000 centers in the U.S.

About EWC UPMA Group

UPMA Group is a long-time franchise partner of European Wax Center. We believe that every guest deserves to Walk In and Strut Out. Beyond the guest experience, we are committed to our associates. We believe everyone in our community should have the opportunity to thrive, build wealth, and grow. We aren't just a job; we are a career path.

The Role: The First Connection

As a Reservation Center Associate, you are the "Voice of Confidence." You aren't just answering phones; you are the first point of contact for guests looking to feel their best. Working out of our brand-new, beautiful Humble office (complete with windows, TVs, and your own dedicated workspace), you'll be part of a high-energy team that keeps our centers humming.

A Day in the Life: Energy & Impact

• The Brand Voice: Answer incoming calls with a bubbly, upbeat attitude that makes guests excited for their visit.

• Master of the Book: Efficiently book, move, and manage reservations for multiple centers using our proprietary EWC terminology and scripts.

• Service Specialist: Educate first-time guests on our "Free Wax" offers and help regular guests find the perfect time for their favorite services.

• Problem Solver: Handle guest inquiries and complaints with patience, professionalism, and a focus on solutions.

• Team Hustle: Participate in fun contests, games, and productive team meetings designed to keep the energy high and the training fresh.

What You Bring

• The "Personality Plus": A naturally confident, outgoing, and bubbly personality.

• Communication Skills: A pleasant, professional phone voice and the ability to memorize standard responses to provide a consistent guest experience.

• The "Pro" Mindset: A history of excellent attendance, a love for checklists, and a desire to take initiative.

• Growth Mindset: An eagerness to learn, receive coaching, and grow within the company.

What We Pay (Compensation & Growth)

We believe in rewarding loyalty and high performance. Your path to $16/hour starts here:

• Starting Pay: $13.00/hour base.

• Scheduled Raises: Guaranteed $14.00/hour within one year and $15.00/hour within two years!

• The Future: Frequent opportunities for performance-based increases and internal promotions.

What We Offer

• The Work Environment: Work in a brand-new, large office space with plenty of natural light, individual desks, and a great break area.

• Total Well-being: Access to Medical, Dental, and Vision benefits + Paid Time Off.

• World-Class Training: Full onsite paid training and ongoing coaching to help you reach your full potential.

• The Perks: Discounts on all EWC Products and FREE Waxing services.

• The Schedule: Flexible scheduling options to help you maintain a work-balance.

European Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.