Research Service Desk Support Technician

Seattle Children's; Seattle (WA); On-site; USD 53,000 - 79,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

403(b) plan

Paid time off

Tuition reimbursement

Job summary

Seattle Children’s on-site Service Desk Support Technician sits within the Research Desktop team, delivering Tier 1 technical support to the Seattle Children’s Research Institute user community using established channels.

As the first point of contact, you’ll resolve common issues at first contact, guide researchers through basic software/OS problems, and coordinate with Tier 2/3 teams as needed while being mentored by a close-knit on-site desktop group.

Qualifications

• High school diploma or equivalent experience.
• Minimum of one year of related experience.

Responsibilities

• Provide Tier 1 technical support to SCRI user community via phone and ticketing system.
• Assist with remote software installs and basic software/OS troubleshooting.

Education

High school diploma or equivalent experience

Minimum 1 year of related experience

Job description

Please note this position is 100% on-site

We believe great support is about building real relationships, not just rushing through tickets. As we bring our Research Service Desk in-house, we’re looking for friendly, tech-curious people who are eager to learn and ready to help. You don't need years of IT experience to thrive here—our close-knit, on-site desktop team will mentor and support you every step of the way. You’ll get to be the trusted first point of contact for our scientific community, learning hands-on while knowing your work directly supports life-saving research. If you love solving problems, helping others, and want a supportive team to grow with, this is the perfect place to start.

The Service Desk Support Technician is an on-site role embedded within the Research Desktop team, providing Tier 1 technical support to the Seattle Children's Research Institute (SCRI) user community through established support channels (primarily phone and user-submitted tickets). Ranging from remote software installs to basic software/OS troubleshooting and ticket triage (creation and routing), this position serves as a crucial first line of defense—resolving common issues efficiently at first contact while shielding Tier 2 and Tier 3 teams.

Required Education and Experience

High school diploma or equivalent experience.Minimum of one (1) years of related experience.Experience managing multiple tasks and/or project work, and meeting deadlines.

Required Credentials

N/A.

Preferred

N/A.

Compensation Range

$25.39 - $38.09 per hour

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors .

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits .

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, and being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Aff…