Research Operations Specialist

New York Stem Cell Foundation, Inc.; New York, Northern (NY, KY); Hybrid; USD 57,000 - 95,000; Full time

Job summary

The Jackson Laboratory seeks an experienced operations professional to optimize daily activities, manage resources, and support operational objectives. The role spans coordinating with departments, improving workflows, and ensuring regulatory and safety standards are met.

The position involves troubleshooting system errors, maintenance planning, and rapid response to critical alarms, with a focus on sustaining research continuity across multiple sites.

Qualifications

• Education Requirements (Required) → Associate's Degree.
• Education Requirements (Preferred) → Bachelor's Degree.
• Experience Requirements (Required) → 5 years.
• Experience Requirements (Preferred) → 7 years.

Responsibilities

• Assist in planning and executing projects, ensuring timelines and budgets are met.
• Ensure operations meet regulatory, quality, and safety standards; manage documentation and compliance.
• Identify operational challenges and implement prompt solutions to reduce downtime.
• Collaborate with finance, HR, and customer service to align operations with business goals.
• Coordinate vendor service and repairs and manage communications.

Skills

Project planning

Regulatory compliance

Cross-department collaboration

Problem solving

Troubleshooting

Education

Associate's Degree

Bachelor's Degree

Tools

Documentation management

Vendor coordination

Lab equipment maintenance

Job description

Job Summary

Ensures the smooth and efficient functioning of an organization’s daily activities by optimizing processes, managing resources, and supporting operational objectives. This role varies across industries, but typically includes responsibilities like tracking operational metrics, improving workflows, managing logistics, and collaborating with various departments.

Key Responsibilities

• Assist in planning and executing projects, ensuring adherence to timelines, budget, and quality standards.
• Ensure operations meet regulatory, quality, and safety standards; manage documentation and compliance requirements.
• Identify operational challenges and develop solutions to address them promptly, reducing downtime or delays.
• Work closely with other departments (e.g., finance, HR, customer service) to align operations with broader business objectives.
• Address escalated issues, streamline support processes, and work to enhance customer satisfaction where relevant.
• Address escalated issues, streamline support processes, and work to enhance customer satisfaction where relevant.
• Support stockroom operations Support EH&S responsibilities including the EH&S committee.
• Support laboratory operations, equipment maintenance and lifecycle tracking.
• Coordinate vendor service and repairs, handles communications and scheduling.
• Respond to critical equipment alarms during and after business hours (night and weekend redundancy is essential).
• Protect research continuity through proactive maintenance and rapid response Reduce single points of failure across the Research Operations team.
• Troubleshoot system errors, update leadership with operational needs.

Minimum Requirements

• Education Requirements (Required)
• Associate's Degree
• Associate's Degree
• Education Requirements (Preferred)
• Bachelor's Degree
• Bachelor's Degree
• Combination of Education & Specialization Requirements
• Certifications
• Experience Requirements (Required)
• 5 years
• 5 years
• Experience Requirements (Preferred)
• 7 years
• 7 years
• Pay Range: $56,538 - $94,658, pay is determined by years of experience.

About JAX

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org.

EEO Statement

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Bar Harbor

The Jackson Laboratory's 43-acre scenic Bar Harbor campus is nestled between the Gulf of Maine and the mountains of Acadia National Park. Some of the best hiking and biking in the world (over 50 square miles of mountains, lakes, views, and dramatic coastline) is accessible from our campus. We are one mile from downtown Bar Harbor, which offers a vibrant downtown district with a plethora of restaurants, shops, museums, and galleries.

Ellsworth

The Charles E. Hewett Center in Ellsworth, Maine, is a state-of-the‑art facility that serves researchers world wide. The facility represents the culmination of nine decades of unmatched experience and leadership in breeding and caring for laboratory mice. Ellsworth, Maine, is one of Maine’s fastest growing cities. With a growth rate of nearly 20%, Ellsworth is a bustling year‑round community and acts as a hub for surrounding towns. It is located nearby Acadia National Park and hosts numerous special events, concerts and festivals each year. Residents have access to fabulous shopping, recreation, museums, galleries, and dining at a variety of independent restaurants.

Farmington

JAX Genomic Medicine is transforming medicine by improving patient care, lowering costs, and increasing life span and health span. JAX Genomic Medicine’s research focuses on the complex genetic causes of disease and on the development of genomic solutions tailored to each person's unique genetic makeup. JAX Genomic Medicine sits on a 17-acre site on the campus of the University of Connecticut Health Center. The 183,500-square‑foot facility opened in the fall of 2014. Now, it houses over 300 biomedical researchers, technicians, and support staff in state‑of‑the‑art computing facilities and laboratories. In Connecticut, JAX resides in the scenic town of Farmington, in the state’s capitol region. The Hartford region, which offers some of the best public schools in the country, is made up of both bigger cities and smaller, charming historic New England towns. JAX Genomic Medicine is also geographically located within 2 hours of Boston and New York and is close to multiple transportation systems, including bus lines, highways, railroads and international airports.

Sacramento

The JAX Mice, Clinical and Research Services facility is located in Sacramento, the state capital of California. Sacramento is less than a two‑hour drive from San Francisco, Napa Valley, and scenic Lake Tahoe, and a short flight to both Los Angeles and Orange County. Sacramento is the birthplace of the nation’s Farm to Fork movement, and offers excellent restaurants, gastro‑pubs, wineries, theaters, and museums. Outdoor activities are plentiful: Boating, white water rafting, and riding the scenic bicycle trails are popular. Housing and other costs of living are more affordable in Sacramento and its surrounding suburbs than in most other neighboring areas in the North Bay, making Sacramento one of the hottest housing markets in the country year after year.

Augusta

JAX’s Maine Cancer Genomics Initiative (MCGI) is located in Augusta, Maine, in the Harold Alfond Center for Cancer Care (HACCC), at Maine General Hospital. It began operations in 2016 with three overarching goals: to provide cancer genomic testing for Maine cancer patients; to develop and deliver physician education about clinical genomic cancer diagnostics; and to build a network in Maine of oncology practices conducting studies in genomic medicine.