Research Operations Specialist

AlixPartners; Dallas (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

401K

Tuition reimbursement

Paid time off

Identity theft protection

Mental wellness support

Job summary

AlixPartners seeks a Research Operations Specialist, known internally as Business Intelligence Specialist - Operations, to manage operational processes across the BIC in a hybrid setup in Dallas, TX (or Southfield, MI). This full-time role reports to a BI Senior Specialist and offers relocation is not provided.

The candidate will administer research contracts, guide resource implementations, and act as a liaison with providers to maximize value.

Qualifications

• Minimum one (1) year of relevant experience, professional services environment preferred.
• Bachelor’s degree highly preferred. Work experience may be considered in lieu of degree.
• Results-oriented with the ability to connect day-to-day activities to broader business objectives, prioritize effectively, and follow through to deliver timely, high-quality outcomes.
• Ability to help surface new ideas
• Effective communication skills, both verbal and written in English, with the ability to deliver clear messages, collaborate effectively within and across teams, interpret requirements, establish clear objectives, build timelines, and provide regular updates on progress, outcomes, and recommendations
• Comfortable leveraging firm-approved AI tools and technology to support day-to-day work efficiencies, streamline tasks, and enhance productivity.

Responsibilities

• Administer global BIC research contracts, including evaluating renewal needs, periodically reviewing usage, onboarding new users, offboarding departing employees, and allocating invoice costs to various Industries and Service Lines within AlixPartners.
• Aid colleagues in implementing new research resources, guiding them through the process on their business case (budgets, checks, approvals, demos, procurement) to ensure agreement by all parties.
• Serve as a key relationship manager for BIC research and information providers, including: day-to-day vendor interactions, annual contract and fee negotiations, coordinating regular business reviews and update meetings, and facilitating user training to maximize resource adoption and value.
• Maintain and continuously improve core operational processes that support the effective day-to-day functioning of the Business Intelligence Center (BIC). Coordinate and facilitate monthly team meetings and communications, administer onboarding activities for new team members, and maintain BIC policies, procedures, and documentation to ensure compliance, consistency, and effective risk management.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

Skills

Operations management

Stakeholder communication

Prioritization

Independent contributor

Desire to improve processes

Education

Bachelor's degree

Tools

SharePoint

Concur

ServiceNow

Teams

Gartner/LexisNexis portals

Job description

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honouring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday.

What You’ll Do

Working closely with BIC leadership, the Business Intelligence Specialist - Operations role will help to manage the various operational processes that exist across the function. The successful candidate will play a central role in developing and executing key operational processes that drive the success of the function, evolve our culture, and ensure that we provide a seamless service to our internal clients and our team.

The Research Operations Specialist, know internally as Business Intelligence Specialist - Operations, is a full-time role located in Dallas, Texas or Southfield, MI, and reports to a Business Intelligence Senior Specialist. Paid relocation is not available for this position.

Research Resources

• Administer global BIC research contracts, including evaluating renewal needs, periodically reviewing usage, onboarding new users, offboarding departing employees, and allocating invoice costs to various Industries and Service Lines within AlixPartners.
• Aid colleagues in implementing new research resources, guiding them through the process on their business case (budgets, checks, approvals, demos, procurement) to ensure agreement by all parties.
• Serve as a key relationship manager for BIC research and information providers, including: day-to-day vendor interactions, annual contract and fee negotiations, coordinating regular business reviews and update meetings, and facilitating user training to maximize resource adoption and value.

Operations

• Maintain and continuously improve core operational processes that support the effective day-to-day functioning of the Business Intelligence Center (BIC). Coordinate and facilitate monthly team meetings and communications, administer onboarding activities for new team members, and maintain BIC policies, procedures, and documentation to ensure compliance, consistency, and effective risk management. Regularly review and update the BIC internal pages (BICHub and Vault) working with members of the Knowledge Management team.

Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

What You’ll Bring

• Minimum one (1) year of relevant experience, professional services environment preferred.
• Bachelor’s degree highly preferred. Work experience may be considered in lieu of degree.
• Results-oriented with the ability to connect day-to-day activities to broader business objectives, prioritize effectively, and follow through to deliver timely, high-quality outcomes.
• Ability to help surface new ideas
• Effective communication skills, both verbal and written in English, with the ability to deliver clear messages, collaborate effectively within and across teams, interpret requirements, establish clear objectives, build timelines, and provide regular updates on progress, outcomes, and recommendations
• Comfortable leveraging firm-approved AI tools and technology to support day-to-day work efficiencies, streamline tasks, and enhance productivity.
• Proficiency in various internal and external tools/platforms used to support both research and operations is highly preferred including, but not limited to:
• SharePoint (AlixHub – internal site)
• External client portals (for new joiners e.g. Gartner, Dow Jones, BvD, LexisNexis)
• Concur (finance/invoicing management system)
• Ironclad/Spring (Procurement/Legal contract database)
• Teams
• ServiceNow (BIC Request/KnowledgeBase for automated e-mail responses)
• Ability to work independently to deliver accurate, timely work with professionalism, accountability, and high attention to detail.
• Excellent time management and organizational skills in managing individual priorities and adapting to changing needs with minimum guidance
• Excellent customer service skills and mindset with the ability to collaborate across teams, functions, and seniority levels
• Core working hours are generally 8:30 AM – 5:30 PM, Monday - Friday; willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 5.67 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Gold-level award-winning Veteran Friendly Employer.