Research Analyst

Veolia; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Tuition reimbursement

Paid volunteering

Job summary

Veolia in North America is seeking a motivated Key Account Manager to support the Contract Operations group from our Phoenix area office. You will help build long-term relationships with key accounts, map stakeholders, and drive profitability through data-driven strategies and project delivery.

Responsibilities include researching market trends, coordinating with development and marketing on global accounts, and delivering clear, concise information to operations and sales teams.

Qualifications

• Minimum undergraduate degree; advanced degree is a plus.
• Three or more years of research experience preferred.
• Strong communication and data analysis skills.

Responsibilities

• Identify key accounts and research stakeholder landscape to support account strategies.
• Support management of customer relationships and profitability for Contract Operations.
• Develop market understanding, industry trends, and core processes.
• Communicate clearly in written and oral formats; prepare concise reports.
• Collaborate with Development & Marketing on global account activities and strategies.

Skills

Market research

Communication skills

Interpersonal skills

Presentation

Team player

Data analysis

Stakeholder engagement

Education

Undergraduate degree

Advanced degree a plus

Job description

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose

Support the Key Account Manager in building long term relationships with key accounts that increase profitability of the Contract Operations group, leveraging our technology and knowhow, DBO-O&M project delivery, program management and service efficiency. Identify key accounts, research and map the stakeholder landscape in support of key account strategies and management of customer relationships.

Primary Duties/Responsibilities

• Develop a detailed understanding of market, competition, and industry trends, core processes and challenges.
• Develop and submit FOIA request to secure documents
• Utilize a variety of research tools to identify key accounts and customer-focused strategies
• Clearly and effectively communicate in both written and oral formats
• Analyze data and develop courses of action with strong attention to detail
• Work in a collaborative style and autonomously with minimal supervision or direction
• Provide information visualization
• Build excellent working relationships with colleagues at all levels.
• Successfully work on multiple tasks in a fast-paced environment with tight deadlines.
• Synthesize and integrate large amounts of data into concise, compelling deliverables.
• Pay close attention to detail and take pride in work products.
• Uses discretion in handling confidential or sensitive business information or issues.
• Learn new skills and assume new responsibilities.
• Identify strengths and weaknesses in services, and support business development, operations and technical teams with Contract Operations to address gaps in performance.
• Interface with Development & Marketing on global account activities and strategies.
• Report on key performance indicators and review meetings with key accounts, typically on a quarterly or annual basis.
• Formally and routinely communicate all necessary information on respective key accounts to operations and technical groups of Contract Operations branch sales managers, sales representatives, and project developers.
• Other duties as assigned.

Education/Experience/Background

• Undergraduate degree.
• Advanced degree is a plus.
• Three or more years of research experience preferred.

Knowledge/Skills/Abilities

• Computer proficient.
• Strong team player.
• Excellent interpersonal and communication skills.
• Time management: the ability to organize and manage multiple deadlines.
• Ability to effectively present information.

Additional Information

Benefits

Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.