Reproductive Health Assistant - Rogers Park (Mon-Fri)

Planned Parenthood of Illinois; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Company subsidized premiums on Medical, Dental, and Vision Insurance

Up to 12 weeks Paid Parental Leave

Generous Paid Time Off (PTO)

401k with employer matching

100% company-paid Life Insurance

Job summary

Planned Parenthood of Illinois is seeking a full-time Reproductive Health Assistant (RHA) I to support patient care, including maintaining medical records and responding to inquiries. This role requires excellent communication skills and the ability to work inclusively.

Ideal candidates will have a high school diploma and a commitment to customer service in reproductive health. The position includes essential training in various healthcare protocols.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification or equivalent experience preferred.
• Previous experience in family planning services is preferred.

Responsibilities

• Assist in providing care to patients and maintaining records.
• Respond to patient inquiries and needs.
• Deliver patient-centered customer service.

Skills

Communication skills

Cultural inclusivity

Teamwork

Bilingual ability in Spanish

Organizational skills

Education

High School Diploma

Medical Assistant Certification

Tools

Electronic health record software

Job description

Benefits

Just a few of the Benefits enjoyed by PPIL employees:

• Company subsidized premiums on Medical, Dental, and Vision Insurance
• Up to 12 weeks Paid Parental Leave for eligible employees
• Generous Paid Time Off (PTO) and paid holidays
• Mission focused work
• 401k with employer matching
• 100% company-paid Life Insurance
• 100% company-paid Short- and Long-Term Disability Coverage
• Robust Employee Assistance Program
• Professional Development awards and opportunities
• Flexible Spending Accounts
• Free Medical Services at PPIL
• Pet Insurance

Job Description

The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant, such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage. This position works under the supervision of the Health Center Manager.

Essential Functions

• Demonstrate proficiency in all duties related to providing care to patients, responding to patient needs and inquiries, and providing support to other staff throughout patient visits.
• Maintain knowledge of services provided by PPIL and associated fees.
• Deliver patient-centered customer service.
• Keep accurate records.
• Communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner.
• Treat all people with honor, respect, and inclusivity, regardless of gender, sexual orientation, race, color, religion, national origin, age, economic condition, status as a qualified individual with a disability, and any additional categories.
• Within three months, complete all required training for level 1 proficiencies and standards, achieving and maintaining Reproductive Health Assistant I standards.
• Complete Patient Access training, covering registration basics, scheduling, front desk duties, financial assistance, healthcare corporate compliance, mandated reporting, safety/security, DEI, gender diversity, birth control options, abortion services, sexually transmitted infections, electronic health record software, communication tools, and pharmacy management module.
• Or complete Clinical Support training, covering family planning counseling, venipuncture, lab proficiencies, blood pressure, clinical support duties, healthcare corporate compliance, mandated reporting, safety/security, DEI, gender diversity, birth control options, abortion services, sexually transmitted infections, electronic health record software, communication tools, and pharmacy management module.
• Complete In This Together Values assessment.
• Ensure each patient receives the care and information they need by providing efficient, effective, and customer-oriented service.
• Participate in Health Center efforts in compliance with organizational quality assurance guidelines and pertinent government regulations including CLIA, HIPAA, and OSHA.
• Contribute to the achievement of medical visit efficiency and productivity goals.
• Contribute to the attainment of annual health center fiscal goals in revenue, expenses, and contribution margins.
• Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare; help with referrals for pre-natal care, adoption services, abortion services, financial assistance, and personal family counseling.
• Provide medications and contraceptive supplies, offer information and instructions for their use as delegated by the Health Center Manager and medical staff; maintain inventory count of medications and contraceptive supplies; ensure no expired medications or contraceptive supplies are dispersed.
• Assist in clerical and informational tasks related to proper follow-up of patients according to PPIL protocols and procedures.
• Assist in the care and maintenance of PPIL equipment and maintain efficient, clean, and comfortable work locations.
• Participate in routine Health Center chart audits and quality assurance procedures as assigned.
• Provide PPIL-approved information about family planning methods, abortion, and other services offered, and give regular feedback to the Health Center Manager regarding training and continuing education needs.
• Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures.
• Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers.
• Perform other duties as assigned.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, see, and hear. The employee frequently is required to use hands and fingers to handle, type, feel, and reach. The employee must occasionally lift and/or move up to 25 pounds and must occasionally assist in the movement of patients. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisor

Health Center Manager

Status

Full time. Non-exempt from the overtime provisions of the wage and salary regulations.

Education

• High School Diploma or High School Equivalency (HSE) required.
• Medical Assistant Certification or equivalent experience preferred.
• Additional training and/or education in reproductive health or medical services is desirable.

Experience

• Previous professional experience with the provision of family planning services is preferred.
• Previous medical laboratory and/or counseling experience is preferred.
• Previous familiarity with computer systems, such as electronic health record (EHR) software, is preferred.

Personal and Professional Qualities

• Commitment to the efficient and customer-oriented provision of services, as well as the operating goals of Planned Parenthood of Illinois.
• Excellent communication skills.
• Ability to be culturally inclusive and communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner, including the use of correct pronouns for everyone.
• Bi-lingual ability in Spanish or other languages common to PPIL patients is helpful.
• A teamwork-focused mentality.
• Ability to actively engage and participate in a team-centered approach to health care, while exhibiting strong organizational skills and attention to detail.
• Ability to work a schedule that may include evening and weekend hours required.
• Ability to travel to assigned Health Center and to other PPIL work locations as needed, required.

Equal Employment Opportunity

Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law.