Representative, Solutions Center

Nationwide Mutual Insurance Company; Grandview Heights, Northern (OH, KY); Hybrid; USD 46,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Insurance

Paid Time Off

9 Holidays

401(k) with company match

Pension plan

Job summary

Nationwide Mutual Insurance Company is hiring a Representative for the Solutions Center in Ohio. You will handle calls from investment professionals, plan sponsors and members, providing expert guidance on product suites, plan details and regulatory requirements.

The role emphasizes compliant communication and proactive problem solving in a call center setting. You will work with licensing requirements, potentially earning FINRA designations, and contribute to a high-quality member experience.

Qualifications

• High school diploma or equivalent required.
• Undergraduate degree in finance, business administration, insurance, economics, or communications preferred.
• FINRA Series 6 and/or 63 licenses desirable and may be required depending on product/line of business.

Responsibilities

• Responds to incoming calls from investment professionals, plan sponsors, and members on varied topics.
• Interprets changes to products and services and applies regulations.
• Maintains conversation records and documents interactions to deepen member relationships.

Skills

Customer service

Sales skills

Communication

Regulatory knowledge

Financial services

Education

High school diploma

Finance/Business degree preferred

FINRA licenses desirable

Job description

Three months of Nationwide Solutions Center experience required**Job Description Summary**As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate Nationwide's marketing strategies when communicating with customers.******Job Description********Key Responsibilities:*** Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing.* Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.* Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.* Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.* Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.* Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.* Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities.May perform other responsibilities as assigned.**Reporting Relationship:** Reports to Supervisor/Manager and does not have direct reports.**Typical Skills and Experiences:****Education:** High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred.**License/Certification/Designation:** ChFC, CLU, other industry designations desirable FINRA series 6 and/or 63 licenses preferred and may be required based on assigned product/line-of-business or distribution system.Associates must acquire the required federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position. NOTE: A credit check may be required if a license is required for this position.**Experience:** One year of experience in customer service, sales related occupations.**Knowledge, Abilities and Skills:** Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers.Other criteria, including leadership skills, competencies and experiences may take precedence.Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.**Values:** Regularly and consistently demonstrates the Nationwide Values.**Job Conditions:****Overtime Eligibility:** Eligible (Non-Exempt)**Working Conditions:** Call center environment. Extended periods of time sitting in front of a computer and taking phone calls.**ADA:** The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.**Benefits**We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, .Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.**NOTE TO EMPLOYMENT AGENCIES:**We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Representative, Solutions Center - Financial Services: $46,345.00-$75,500.00The expected starting salary range for Representative, Solutions Center - Financial Services: $46,345.00 - $60,800.00At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care - and we've been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can *feel* the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're, too, and let us know -