Representative, Sales Support

ICU Medical Inc; Lansing (MI); Remote; USD 42,000 - 62,000; Full time

Job summary

ICU Medical Inc. is seeking a remote Sales Support Representative to back the Sales team and act as the primary liaison for existing customers. You will support inquiries, provide product information, quotes, and samples, and collaborate with distributor inside sales departments to drive opportunities.

The role emphasizes problem solving, strong communication, and providing excellent customer experiences across the sales cycle. Remote work is allowed in most states with travel under 5%.

Qualifications

• Must be at least 18 years old.
• High School diploma required; college degree preferred.
• 2+ years of sales experience, preferably in medical devices.

Responsibilities

• Serve as point of contact for assigned Sales Reps and Region Managers.
• Assist in the sales cycle from inquiry to close of business.
• Provide product information, marketing materials, and samples to prospects.
• Generate new sales opportunities from phone and email inquiries.
• Provide technical product knowledge and pricing quotes with distributors.

Skills

Verbal communication

Written communication

Organization

Multitasking

Attention to detail

Excel

Word

Outlook

Education

High School diploma

College degree preferred

Tools

Excel

Word

Outlook

Job description

Job Description Position Summary

The Sales Support Representative provides support to the Sales function and maintains communication with existing customers acting as the key liaison providing service, support, and assisting with general inquiries. This position plays a key role in problem solving and elevating the customer experience.

Essential Duties & Responsibilities

• Point of contact for assigned Sales Reps and Region Managers
• Primary sales contact for Alternate Site customer base
• Assist in the sales cycle from initial inquiry to close of business
• Maintain and enhance relationship with existing customer base in collaboration with Sales team
• Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
• Work directly with authorized Distributor's Inside Sales Departments to provide product solutions and price quotes
• Generate new sales opportunities from phone & email inquiries
• Provide technical support and maintain a strong level of product & competitor knowledge
• Direct communication with distributor, distributor reps and end users for maximum sales efficiency
• Manage ICU Website inquires related to sales opportunities
• Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
• Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
• Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
• Weekly reporting for high priority or high visibility items
• Manage vendor credentialing process with various credentialing companies.
• Support & perform special projects for corporate accounts IDN's
• Act as liaison for internal & external sales communication
• Work on special projects as assigned

Knowledge & Skills

• Excellent verbal and written communication skills
• Excellent organizational and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• High level of attention to detail
• Proficient in Excel, Word and Outlook

Minimum Qualifications, Education & Experience

• Must be at least 18 years of age
• High School diploma required; college degree preferred
• 2 or more years' experience in sales; preferably in medical device industry

Work Environment

• This is largely a sedentary role.
• This job operates in a professional office environment and routinely uses standard office equipment.
• Typically requires travel less than 5% of the time

About Us

ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings. We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you: Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization. The industry's broadest IV smart pump offering covering large volume, pain management, and ambulatory needs. IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company. Significant US IV solutions manufacturing and supply capabilities. This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

ICU Medical EEO Statement:

ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status. If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at [e-mail]. We are committed to providing equal access and opportunities for all candidates.

ICU Medical EEO Policy Statement

Know Your Rights: Workplace Discrimination is Illegal Poster

ICU Medical CCPA Notice to Job Applicants