Representative I, Treasury Services Sales Support, South Bend, IN

1st Source Corporation; South Bend (IN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

1st Source Corporation in South Bend, IN is seeking a Representative I to provide customer and sales support for Treasury Services products. The role emphasizes accurate data entry, account setup, and responsive service to clients.

This on-site position requires 1–2 years of related experience, proficiency with MS Word and Excel, and strong communication skills. A Bachelor's degree is preferred, and occasional travel may be needed.

Qualifications

• 1–2 years' experience in a related field preferred
• Bachelor's degree preferred
• Proficiency in Microsoft Word and Excel
• Strong written and verbal communication skills
• High degree of self-motivation and ability to work autonomously

Responsibilities

• Monitor ACH processes and contact customers on unauthorized or recurring ACH returns
• Pull and review ACH reports, balance items, and correct discrepancies as needed
• Answer customer questions regarding Treasury Services products and services
• Set up products through data entry and coordinate with supporting operations teams
• Provide customer support to Remote Deposit customers
• Maintain regular and predictable attendance as an essential requirement
• Complete all compliance training and adhere to applicable laws and regulations

Skills

MS Word

MS Excel

Written communication

Verbal communication

Autonomy

Self-motivation

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Representative I, Treasury Services Sales Support, South Bend, IN

Job Category: Administrative/Service Support

Requisition Number: REPRE004400

• Posted : September 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

POSITION SUMMARY

Provides customer support, sales support, and administrative support for Treasury Services products and services.

The Hours of Operation for our Treasury Services Customer Support Center are Monday through Friday 7:30 am to 7 pm. Must be available to work a flexible schedule.

ESSENTIAL REQUIREMENTS

• Monitors ACH processes and contacts customers when action needs to be taken on unauthorized ACH returns as well as repetitive ACH returns that receive no action from customer.
• Pulls ACH Credit/Risk Limit Comparison Report and ensures all items are in balance and follows procedures to make any corrections needed.
• Answers customer questions in regards to Treasury Services products and services.
• Responsible for product set up through data entry and various communications to supporting operations departments.
• Provides customer support to Remote Deposit customers.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE/SKILLS

• One (1) to two (2) years' experience preferred or equivalent experience in a related field preferred.
• Prior Treasury Services or banking experience preferred.
• Good PC skills--proficiency in Microsoft Word and Excel essential.
• High degree of self-motivation and ability to work autonomously.
• Good written and verbal communication skills.

EDUCATION

Bachelors Degree preferred.

TRAVEL REQUIREMENTS

Ability to travel as needed for meetings, projects, seminars, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT

MS Office PC, fax, phone and standard office equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.