Representative I, Patient Access-PRN Varied Shift-Dewitt

Trinity Health; DeWitt (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health in DeWitt, IA is seeking a Representative I for Patient Access on a PRN basis with rotating shifts from 0600 to 2000. The role focuses on researching, collecting and analyzing information, identifying opportunities, and leading resolutions to improve patient experiences.

You will produce analytical reports and support performance improvement activities within MercyOne Health System context. Minimum one year of customer service is required; Patient Access experience is preferred.

Qualifications

• Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Responsibilities

• Researche, collect & analyze information. Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.

Skills

Customer service

Data analysis

Job description

Representative I, Patient Access-PRN Varied Shift-Dewitt

Jul 16, 2026

Employment Type:

Shift:

Rotating Shift

Description:

PRN Position Varied hours from 0600-2000

AtMercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOneGenesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety

Join theMercyOneFamily!We are looking to hire aRepresentative I

AsaRepresentative I atMercyOne, youwillResearche, collect & analyze information. Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.

Schedule:

• PRN Position Varied hours from 0600-2000

General Requirements:

Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis :
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Education:

• Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health

St. Peter’s serves in the spirit of the gospel as a compassionate and transforming healing presence in our communities.

St. Peter's Health Partners is the Capital Region’s largest not-for-profit healthcare network, offering comprehensive and compassionate care at over 185 locations with 11,000 employees.

315 South Manning Blvd, Albany, NY 12208, US