Representative, Enrollment I

ourhrconnect; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with match

Life Insurance

Paid Time Off

On-site facilities

Education assistance

Service recognition

Discount programs

Job summary

BlueCross BlueShield of South Carolina is seeking a full-time Enrollment Specialist in Columbia to manage daily enrollment processing and data updates.

Location: 17 Technology Circle, Monday–Friday, 8:00 AM–5:00 PM, in-office. You will log submissions, resolve inquiries, and support billing and benefit processes.

Qualifications

• Requires High School Diploma or equivalent.
• Must have strong MS Office skills and ability to handle confidential information.
• Demonstrated verbal and written communication abilities and good judgment.

Responsibilities

• Receives and logs enrollment applications into the system.
• Processes enrollments, terminations, changes, renewals and updates data files.
• Works with reports to correct errors in membership transactions.
• Coordinates with plan administrators and internal/external customers to resolve issues.
• Prepares and issues contracts, benefit books, ID cards as needed.
• Participates in projects related to enrollment, billing and reconciliations.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Analytical thinking

Discretion with confidential data

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Access

Job description

Summary

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description

Position Purpose: Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, and database updates.

Location: This is a full-time (40-hours/week) position, Monday-Friday in office environment. Employees will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This position is located at 17 Technology Circle, Columbia, SC 29229

What You Will Do

• Receives and logs subscriber and member enrollment applications to the system.
• Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals and updates all electronic enrollment files.
• Works edit/error reports generated from membership transactions.
• Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard/custom ID cards.
• Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
• Participates in special projects assigned related to enrollment, billing and reconciliations.

To Qualify for This Position, You'll Need The Following:

• Required Education: High School Diploma or equivalent.
• Required Skills and Abilities : Ability to acquire knowledge of the membership system. Working knowledge of word processing and spreadsheet software. Good judgment. Effective customer service and organizational skills. Demonstrated verbal and written communication skills. Basic business math proficiency. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.
• Required Software and Other Tools: Microsoft Office.

We Prefer That You Have The Following:

• Preferred Specialized Training : Office technology or secretarial science.
• Preferred Work Experience : One (1) year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
• Preferred Skills and Abilities: Working knowledge of database software. Computer systems support knowledge. Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats. Knowledge of state and federal laws related to private business types of insurance. Knowledge of standard benefit structures.
• Preferred Software and Other Tools: Working knowledge of Microsoft access.

Work Environment

Typical office environment. Travel between office buildings. Moving/carrying of boxes/materials.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace. We strive to be an employer across all spectrums where employees can develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.

Our Comprehensive Benefits Package Includes The Following:

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion,