Representative, Customer Service I

McLane Company, Inc; Rocky Mount (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA and company-paid life保险

Vacation time and sick leave accrual

Paid holidays after 90 days

401(k) Profit Sharing Plan after 90 d

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. in Rocky Mount, NC is hiring a Customer Service Representative I to handle routine service cases under supervision, delivering accurate, timely information and contributing to customer satisfaction.

Responsibilities include maintaining customer files, researching inquiries, handling requests by phone, email, and online, and training customers to maximize product value. This is a full-time on-site role with comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• Up to 2 years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills and organization.
• Knowledge and experience with Microsoft Office applications.
• Ability to prioritize pending tasks logically.
• Ability to read, write and understand English to perform tasks safely.

Responsibilities

• Maintain customer files to ensure up-to-date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions.
• Maintain communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to inquiries by phone, email and internet.
• Perform other duties as assigned by supervisor.

Skills

Typing 45 wpm

10-key by touch

Strong communication

Organizational skills

English reading/writing

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Take your career further with McLane!

The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.

Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information.

Benefits you can count on:

• Pay rate: $X.XX to $X.XX per hour.
• (Shift Information)
• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you'll do as a Customer Service Representative I:

• Maintain customer files to ensure up to date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Qualifications you'll bring as a Customer Service Representative I:

• High School Diploma or GED.
• Up to 2 years of experience in a customer service role.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/

Primary Location: United States-North Carolina-Rocky Mount

Work Locations: Kinexo 800 Tiffany Blvd, Suite 302 Rocky Mount 27804

Business Unit: FS694

Job: Customer Service

Schedule: Full-time

Shift: 1st - Day

Employee Status: Regular