Representative - Customer Service

WESCO; Livonia (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Wesco is hiring a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins while resolving routine and some complex problems. You will analyze service needs and coordinate with other departments for follow-up as needed.

Responsibilities include supporting customers, addressing questions or concerns, and backing up inside/outside sales by email and phone. This is a full-time, on-site role based in Livonia, MI.

Qualifications

• High School degree or equivalent required.
• Associates’ degree preferred (Canada) or equivalent.
• 2-4 years of relevant experience.
• Strong interpersonal and written communication skills.
• Ability to work under pressure and pay attention to detail.
• Proficient with MS Word, Excel and email.

Responsibilities

• Respond to customer inquiries by phone, email, and walk-ins.
• Resolve routine and some non-routine problems and relay solutions to customers.
• Coordinate with internal departments for follow-up and serve as liaison.

Skills

Customer service

Communication

MS Word

Excel

E-mail

Problem solving

Education

High School Degree or Equivalent

Associates’ Degree preferred

Tools

MS Word

Excel

Email systems

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to inside sales and outside sales via email and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html).

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.