Representative, Customer Service

LCI; Fort Drum (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid holidays

PTO

Job summary

LCI is seeking a Customer Service Representative in Fort Drum, NY. The role focuses on greeting and assisting customers, processing sales at the checkout, and ensuring accurate inventory handling. The position supports the store team with a positive, service-first mindset.

This full-time role requires basic retail knowledge, strong communication skills, and the ability to work in a busy environment. Benefits include health and wellness programs, 401(k) with match, paid holidays, and PTO, with

Qualifications

• High school graduate with relevant work experience or basic retail exposure.
• Strong customer service orientation and ability to communicate clearly with customers and colleagues.
• Proven teamwork skills and reliability in a fast-paced environment.

Responsibilities

• Handle customer service functions with accuracy and courtesy.
• Process computerized checkout transactions accurately.
• Coordinate with warehouse for stock requests and shelf replenishment.
• Maintain store cleanliness and organization.
• Perform additional duties as assigned by management.

Skills

Customer service

Interpersonal skills

Team player

Education

High school diploma

Tools

POS system

Job description

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

• EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
• BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
• SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military.
• SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE

The Customer Service Representative is to provide customer service with customer recognition to everyone.

LOCATION AND SCHEDULE

Monday-Friday 7:30 AM – 4:00 PM (can vary based on store)

KEY RESPONSIBILITIES

• Responsible for all customer service functions with customer recognition and interface the most critical element.
• Accurate computerized checkout
• Requesting and identifying material from the warehouse and shelf stocking.
• Store cleanliness both in and outside.
• Other duties as requested by Manager and/or Assistant Manager

QUALIFICATIONS

High school graduate with one year relevant work experience.

Basic retail knowledge. Accuracy with computerized checkout systems.

Must have interpersonal skills dealing with and communicating with customers, vendors, co-workers and management. Team player.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is in a store and warehouse environment. The employee is regularly required to sit; stand; walk and use hands. This could require frequent manual labor similar to stocking of product, receiving freight, or other lifting and/or moving of product.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why LCI?

• Purpose-driven company driven by principles, not profit
• Reach your highest potential: upward mobility, rewarded through hard work
• Competitive salary and compensation
• Basic Life Insurance at no cost to the employee
• 401(k) with match and Surplus-Sharing Plans
• Health, Dental, and Vision Insurance
• Ten paid holidays annually
• Paid Time Off (PTO)
• On-site Health and Wellness program
• Employee Assistance Program (EAP)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.