Representative, Cust Serv - PT - Overnight

InterPark LLC/PreFlight LLC; Savannah (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

InterPark Holdings Inc. is seeking a part-time Overnight Customer Service Representative to support parking operations at our Savannah locations. You will respond to customer questions, assist with pay equipment, and help ensure revenue controls are maintained.

This role reports to Operations Management and requires basic math, computer literacy, and dependable attendance. Ideal candidates have a High School Diploma or GED and can work the Friday 6:00pm–2:00am and Saturday 8:00pm–4:00am

Qualifications

• High School Diploma or GED required.
• Basic math skills helpful for cash handling tasks.
• Computer literate with MS Word, MS Excel and Internet.

Responsibilities

• Responds to customer inquiries and provides courteous service.
• Assists in operating automated pay equipment and handles daily revenue tasks.
• Serves as point of contact for inquiries, complaints, and incident reporting; escalates major issues as needed.

Skills

Basic math skills

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Internet

Job description

Representative, Cust Serv - PT - Overnight

Job Description

InterPark Holdings Inc. is North America's premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brands The utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties.

Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us

Role Summary:

Customer Service Representative position answers calls for a parking garage and provides a high level of service to all customers, managers, and peers by answering questions and ensuring that the equipment is working at all times. This position will also assist the Operations and/or Sr. Operations Manager in maintaining established revenue controls and accountability systems.

• Responds clearly and efficiently to customer inquiries including but not limited to monthly/daily rate information, directions to locations and assists in the operation of automated pay equipment stations.
• Ensures all paperwork is complete, and all revenue tickets are collected and accounted for.
• Acts as the point person for all customer service inquiries, complaints, incident reports and claims for the location and reports/escalates any major issues to the Operations Manager or Senior Operations Manager as appropriate.

Required Qualifications:

• High School Diploma or GED.
• Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties.
• Computer literate, knowledge of MS Word, MS Excel and Internet

Eligibility Requirements:

• Must have unrestricted authorization to work in US.
• Must be at least 18 years of age. If working at an off-airport location, you must be 21 years or older based on airport requirements.
• Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification, math test and background check.
• Must be able to work the following schedule:

Friday 6:00pm - 2:00am and Saturday 8:00pm to 4:00am

• Must be able to navigate through parking lot(s) and/or garages and must be able to assist customers in a timely manner; In some cases, may be required to travel up and down parking garage ramps in order to assist customers and address garage issues.
• Must possess hearing and vision faculties sufficient to perform essential functions.
• Depending on location needs or requirements, may be required to have a Valid Driver’s License and submit to a MVR/Driving Record Check.