Representante de atención al cliente bilingüe

CCF Family of Brands; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational Reimbursement Program

401(k) and Roth 401(k) match

Paid time off 12 days first year

Job summary

TitleMax in Phoenix, AZ seeks a bilingual Customer Service Representative (CSR) to help community members access financial solutions with exceptional service. You’ll engage with customers, perform transactions, and support growth through call campaigns and account management. Training and development are emphasized as the company grows.

Medical and retirement benefits are included, along with paid time off and a robust learning system to advance within eleven brands nationwide.

Qualifications

• Bilingual in English and Spanish required or strongly preferred.
• Customer service experience is welcomed and training is provided.
• Growth and development opportunities within a growing multi-brand company.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Provide personalized financial services and guidance to fit customers' needs.
• Enter and maintain customer information accurately in the POS system.
• Support daily call campaigns to generate new business.
• Assist in account management and collections by accepting payments and scheduling appointments.
• Perform duties outside of the office as needed.

Skills

Bilingual English-Spanish

Job description

Your Opportunity

Representante de atención al cliente bilingüe
TitleMax
Phoenix, AZ

Your Opportunity

¿Habla español? ¡Tu voz tiene poder aquí! Solicite hoy y crezca con nosotros.

Su oportunidad

Como representante de atención al cliente (CSR por sus siglas en inglés), ayudará a las personas de su comunidad a acceder a las soluciones financieras que necesitan, justo cuando más lo necesitan. Tendrá un papel importante en nuestro ambiente de trabajo dinámico rápido estableciendo conexiones con nuestra variada base de clientes y ayudando con transacciones como cobro de cheques, envío de dinero y pagos, mientras brinda un excelente servicio al cliente.

Muchos de nuestros ejecutivos iniciaron sus carreras en este dinámico puesto de nivel inicial, por lo que puede estar seguro de que se le ofrecerá capacitación práctica, entrenamiento y desarrollo, ya que invertimos en su éxito a largo plazo. Si está buscando una oportunidad para progresar en una empresa en crecimiento enfocada en ayudar a las personas, ¡siga leyendo!

What We Offer

Compensation

The hourly wage for the position is $18.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including