Repossession Specialist M-F 8am-5pm

Fifth Third Bank; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Repossession Specialist to research skip traces, process voluntary, involuntary, and impound repossession orders, and ensure compliance with laws. You will negotiate storage, towing, and repair charges; review requests for cancellations and redemptions; and reconcile vendor invoices while maintaining strong risk management and customer service.

This full-time role requires 2+ years in collections or repossession, strong MS Office skills, and the

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of collections, repossession, or equivalent work experience.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Proficient data entry with accuracy and speed.
• Ability to work in a team and present a professional image.
• Knowledge of collection laws, risk management, and lending principles.
• Self-motivated, organized, and able to multi-task.

Responsibilities

• Conduct research, utilize skip tracing tools, and evaluate data to inform decisions.
• Submit voluntary, involuntary, and impound repossession assignments/reassignments using multiple systems.
• Monitor daily communications and negotiate storage/tow/repair charges with third parties.
• Process and document repossession cancellations and redemptions.
• Reconcile vendor invoices and post adjustments to fees.
• Follow state and federal laws to protect the bank and customers.
• Collaborate to identify solutions and meet leadership expectations.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Data entry

Teamwork

Collection laws

Independence

Multi-tasking

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Repossession Specialist M-F 8am-5pm### Repossession Specialist M-F 8am-5pmApply: Grand Rapids, MI: Full time: Posted Today: End Date: January 31, 2027 (30+ days left to apply): R74689**Make banking a Fifth Third better** We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION: Under moderate supervision, complete research utilizing skip tracing tools and process orders for voluntary, involuntary, and impound loan repossession assignments and reassignments while following all state and federal laws. Review and complete requests for repossession cancellations and redemptions. Review various additional repossession charges, including requests for additional towing, storage, or repair fees. Conduct research and approve, negotiate, or deny fees.Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES AND RESPONSIBILITIES:* Conduct research, utilize skip tracing tools, and evaluate data from multiple sources to make strategic actionable decisions* Submit voluntary, involuntary, and impound repossession assignments/reassignments using multiple systems* Monitor daily verbal and written correspondence regarding impounds, contact any third party that has possession of the Bank’s collateral, and negotiate all storage/tow/repair charges.* Accurately process and document all requests for repossession cancellations and redemptions.* Reconcile and review vendor invoices to ensure agreed upon charges are paid and process adjustments to post repossession fees.* Follow state and federal laws to protect both the Bank and the customer.* Collaborative approach to identify and recommend solutions to issues.* Consistently meet or exceed commitments as defined by leadership.* Perform any other duties as assigned.SUPERVISORY RESPONSIBILITIES: NoneMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:* High school diploma or equivalent required.* Minimum 2 years of collections, repossession, or equivalent work experience. Excellent verbal and written communication skills.* Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.* Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.* Ability to work in a team environment, presenting a professional image and commanding the respect of peers and leadership.* General knowledge of collection laws, regulations, principles of credit lending, and risk management.* Utilizes a fair degree of independence and problem solving.* Ability to multi-task and be flexible while managing change.* Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.* Self-motivated, professional with strong organizational and problem-solving skills#LI-EG1Repossession Specialist M-F 8am-5pmAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION -- Grand Rapids, Michigan 49546Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.