Repossession Coordinator (R14323)

Oportun; United States; Remote; USD 34,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Flexible PTO & Parental Leave

Life & Disability Insurance

Job summary

Oportun is seeking a Repossession Coordinator to support delinquent accounts through repossession and remarketing, coordinating with internal teams and vendors. The role emphasizes precise account reviews, effective communication, and adherence to lending regulations.

In this remote, full-time position, you will work with a team focused on compliant processes, risk controls, and proactive problem-solving to move repossession activities forward while supporting members with sensitivity and

Qualifications

• 5–7 years of collections experience.
• 5–7 years of repossession experience.
• Strong problem-solving, attention to detail, and ability to manage multiple priorities.
• Effective communication with members, partners, and vendors; knowledge of lending regulations.

Responsibilities

• Provide support and guidance to members with delinquent accounts eligible for repossession.
• Coordinate repossession and remarketing activities with partners and vendors.
• Complete required account reviews, letters, scrubs, and other steps in repossession processes.
• Monitor inventory and account status; escalate issues to proper partners.
• Communicate and collaborate to resolve workflow issues and keep activities moving.
• Maintain knowledge of applicable lending regulations and Oportun policies.

Skills

Collections experience

Repossession experience

Communication skills

Regulatory knowledge

Tools

CRM systems

Job description

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

The Opportunity

As part of the Collections team, the Repossession Coordinator manages key activities across Oportun’s repossession and remarketing process, supporting members with delinquent accounts while coordinating timely, accurate actions with internal partners and third-party vendors. Success in this role means maintaining strong operational controls, clear communication, accurate account and inventory reviews, and adherence to applicable lending regulations and Oportun policies.

At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in.

What You'll Do

• You'll provide support and guidance to members with delinquent accounts who may be eligible for repossession, ensuring clear and respectful communication throughout the process.
• You'll coordinate repossession and remarketing activities with members, internal business partners, and third-party vendors to support timely and accurate execution.
• You'll complete required account reviews, letters, scrubs, and other operational steps associated with repossession and remarketing.
• You'll monitor repossession and remarketing inventory and account status, identifying issues and escalating or routing them accurately to the appropriate partners.
• You'll communicate and collaborate effectively with business partners to resolve workflow issues and keep repossession and remarketing activities moving.
• You'll maintain current knowledge of applicable lending regulations and Oportun policies and apply them consistently in day-to-day work.

Who You Are

The right fit looks like this

• You're detail-oriented, organized, and comfortable managing multiple priorities in a regulated operational environment.
• You solve problems thoughtfully, communicate clearly with members and partners, and know when an issue needs to be escalated.
• You're comfortable navigating complexity and don't wait for perfect information to move forward.
• You're comfortable navigating complexity and don't wait for perfect information to move forward. You communicate clearly, give direct feedback, and expect the same in return.

What You Bring

Skills & experience

Required

• You'll have 5-7 years of collections experience.
• You'll have 5-7 years of repossession experience.
• You've demonstrated strong problem-solving skills, attention to detail, and the ability to manage multiple priorities.
• You communicate effectively and collaborate with members, business partners, and third-party vendors. You bring working knowledge of applicable lending regulations and the ability to follow established policies and procedures.

Nice to Have

• Experience supporting vehicle remarketing processes.
• Familiarity with tools or systems used to manage collections, repossession, remarketing, or inventory workflows.
• You've used AI tools (ChatGPT, Copilot, or similar) to improve your own productivity.

Our AI Mindset

We build with AI. We lead with judgment.

AI isn't a feature here. It's how we work.

We're excited about what AI makes possible, and we're looking for people who share that curiosity. You don't need to be an expert. You need to be open to experimenting , willing to learn, and able to apply new tools in ways that actually move the needle.

In this role, you'll be encouraged to explore AI tools, find practical use cases for your function, and bring ideas for working smarter. We believe the best outcomes come when human judgment and AI capability work together.

Why Oportun

What's in it for you

Oportun offers a competitive compensation and benefits package designed to support your physical, financial, and professional well-being. Benefits vary by country of employment.

Some of the benefits available to eligible employees include:

• 401(k) including company match
• Flexible PTO and Parental Leave
• Company-paid Life & Disability Insurance
• Eligibility and plan details vary by location and employment status. To learn more about Oportun and our benefits, visit oportun.com/careers.

The US hourly range for this full-time position is $24.51 - $36.77.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects a national minimum and maximum range for new hire salaries for this position.

Within this range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range that meets your criteria during the hiring process.

Please note that the compensation range listed in this posting reflects only the base salary for this position and does not include other compensation elements or benefits. #LI-REMOTE #LI-RR1

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI's Internet Crime Complaint Center (IC3).

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Oportun's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.