Reporting Tools Support Specialist

TEKsystems; United States; Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability

Job summary

TEKsystems, based in San Diego, CA, is seeking two Technical Support Representatives to deliver frontline support for the Client Reporting tools. You will assist users with reporting templates, customization, and general application functionality, combining troubleshooting with consultative support.

Ideal candidates have 1+ years in customer service or technical support, strong communication, and the ability to learn software quickly.

Qualifications

• 1+ years of customer service, technical support, help desk, or related experience preferred.
• Strong verbal and written communication skills.
• Technical aptitude and ability to learn software applications quickly.
• Analytical mindset with strong attention to detail.
• Proficiency with Microsoft Excel and spreadsheets preferred.
• Ability to multitask and prioritize in a fast-paced environment.
• Bachelor's degree preferred but not required.

Responsibilities

• Answer inbound support calls and emails (15-25 calls/day).
• Troubleshoot issues related to the Client Reporting application.
• Guide users through report customization and template creation.
• Explain platform functionality, widgets, and reporting options.
• Document incidents accurately and thoroughly.
• Escalate complex data integrity or reporting issues to Level II support teams.
• Follow up on open issues and communicate updates professionally.
• Collaborate with internal business partners and technical teams.
• Maintain service level agreements and customer satisfaction standards.
• Demonstrate professionalism while representing the Client Reporting organization.

Skills

troubleshooting

customer service

incident documentation

phone support

email support

multitasking

problem solving

communication & people skills

Education

Bachelor's degree preferred

Job description

TEKsystems, based in San Diego, CA, is seeking two Technical Support Representatives to deliver frontline support for the Client Reporting tools. You will assist users with reporting templates, customization, and general application functionality, combining troubleshooting with consultative support.

Ideal candidates have 1+ years in customer service or technical support, strong communication, and the ability to learn software quickly.