Reporting Specialist I

Nelson Laboratories, LLC; Taylorsville (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Nelson Labs, part of Sotera Health, is seeking a report specialist in Utah. You will type, review and process final reports, scan documents, and post data to the customer portal. You may send reports by mail, email, FedEx, or UPS as needed.

The role emphasizes accuracy, timely communication, and adherence to quality standards while supporting everyday office tasks and customer requests.

Qualifications

• Minimum age 18 with high school diploma or equivalent.
• Previous office and customer service experience preferred.
• Must be competent in daily duties of a report specialist.

Responsibilities

• Type, review, process, and correct final report types.
• Scan documents and post sponsor final data to the customer portal.
• Distribute reports by mail, email, FedEx, or UPS when applicable.
• Meet quality expectations and assist with ad hoc reporting needs.
• Maintain organization and 5S in the workspace.

Skills

Data interpretation

Attention to detail

Time management

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health.Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.Essential Job Functions:General:Have adequate knowledge and training to perform job functionsType, review, process, and perform corrections on all final report types Scan documents in accordance with proper scanning proceduresVerify that all scanned images are exact and true copies of physical documentsPost sponsor final report data and other data to customer portalSend reports by U.S. Mail, email, FedEx, or UPS (when applicable)Prepare letters and preliminary results and raw data, as neededMeet quality expectations of the team (rework)Participate in resource sharing, as assignedDemonstrate NL core valuesEffectively resolve problems in a timely mannerOrganization / Time Management:Maintain weekly 5S (cleanliness and organization of space)Complete tasks on time, as assignedRespond to all communications in a timely manner (e.g., customer inquiries, voicemails, emails, etc.)For non-traditional shift, as applicable: Coordinate with supervisor to ensure proper coverage of business hours and workload coverageContinuous Improvement:Recommend applicable process improvements of job and customer service effortsAnticipate new challenges and develop creative solutions to address themRegulatory Compliance:Know and follow applicable regulatory requirements (e.g., GMP, GLP, ISO, etc.)Know and follow company and department policies, procedures, mission, vision, and valuesComplete required training on timeFollow quality best practices to meet regulatory and customer requirementsProfessionalismAttend work regularly and reliablyAdhere to all policies and proceduresPerform other duties as assignedAbilities:Data interpretation and entry (sorting and identifying relevant information to be reported)Basic math, such as rounding and significant figuresEffectively prioritize tasks and budget time to meet completion deadline(s)Multi-task and be self-motivatedFor nontraditional shift, as applicable: work with minimal or no supervisionBalance a fluctuating workload while maintaining high quality and timely deliveryUnderstand and apply the company’s mission, vision, and values when making decisionsQuality:Attention to detailHonesty and integrity – doing the right thing even when no one is watchingProofreading skills and revising and editing skills, preferredReporting skills, as determined by supervisorWhen established in role, ability and knowledge to type core reports on current teamComputer / Keyboarding:Demonstrate typing at a minimum of 50 wpm with 90% accuracy (best out of three)Proficient at 10-keyInternet search usageKnowledge of Microsoft Office (e.g., Word, Excel, Outlook, CRM, etc.)Communication:Ask questions and provide feedback in an effort to clarify mutual expectationsSeek advice on tasks and responsibilities, when neededContribute to a positive atmosphere, leaving negativity outside the workplaceVerbal and written communication skills – follow or relay information and status; and converse with, and write to, peers in ways that ensures understanding of our processesInternal customer service skills and interpersonal skillsBehavior / Traits, as determined by supervisor:Demonstrate professionalism (e.g., attire, language, attitude, respect, attendance, work ethic, 5S, etc.)Reliable/dependable – adhere to schedule set with supervisor and maintain regular and reliable attendanceAccountable – accept ownership of job performance and mistakesTeam-focused – participate willingly, ability to contribute independently and through the team to meet goals and deadlines, demonstrate teamwork, actively participate in team interactions, promote teamwork, share the workloadResults-focused – deliver product at a required time, cost and qualityPhysical requirements:Must be able to spend up to 70-95% of scheduled shift sitting at a desk on a computer and the remaining time standing or walking. This position may require occasional lifting of up to 35 lbs. To avoid experiencing symptoms of discomfort, minimal levels of adequate visual skills are necessary, such as: accommodation (eye-focusing ability: view small details [misplaced period, etc.]) and binocular vision (coordination of both eyes: depth perception).Education and experience requirements:Minimum of 18 years of age in addition to a High School Diploma or equivalentPrevious office and customer service experience is preferredFor a non-traditional shift, must be fully competent in the basic daily duties of a report specialistSotera Health goes to market through its three best-in-class businesses – Sterigenics, Nordion and Nelson Labs. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.