Reporting Specialist

firstPRO, Inc; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Job summary

firstPRO, Inc. is seeking an Operations Manager for onsite work in Philadelphia, PA. The role covers daily operations of the court reporting division, with responsibility for scheduling, securing reporters, transcripts, and billing, all to be completed on time.

The ideal candidate has 5+ years’ experience managing a production/administrative function and supervisory experience. Knowledge of court reporting and legal terminology is a plus, with strong communication and technical skills to ensure

Qualifications

• 5+ years of experience managing a process-driven production and/or administrative function.
• Supervisory experience is required.
• Knowledge of court reporting, transcription, legal terminology, and courtroom procedures is a plus.
• Strong communication and technical skills.
• Ability to plan and organize operations, make sound decisions, and build strong client and staff relationships.

Responsibilities

• Oversee daily operations of the court reporting division, including scheduling, securing reporters, processing transcripts, and ensuring jobs are delivered and billed on time.
• Lead, coach, and develop a team of 5–10 employees with hands-on management of the daily workflow.
• Interface with clients daily to ensure jobs are completed accurately and questions are handled promptly.
• Standardize workflows, remove operational roadblocks, and partner with the executive team to improve efficiency and profitability.
• Develop training programs and documentation for existing staff and new team members.

Skills

Process management

Supervisory experience

Communication skills

Technical skills

Relationship building

Job description

Operations Manager, Philadelphia, PA (Onsite), $70,000–$95,000 - TEMP-PERM

• Oversee daily operations of the court reporting division, including scheduling, securing reporters, processing transcripts, and ensuring jobs are delivered and billed on time.
• Lead, coach, and develop a team of 5–10 employees with hands-on management of the daily workflow.
• Interface with clients daily to ensure jobs are completed accurately and questions are handled promptly.
• Standardize workflows, remove operational roadblocks, and partner with the executive team to improve efficiency and profitability.
• Develop training programs and documentation for existing staff and new team members.
• 5+ years of experience managing a process-driven production and/or administrative function (required).
• Supervisory experience (required).
• Knowledge of court reporting, transcription, legal terminology, and courtroom procedures is a plus.
• Strong communication and technical skills.
• Ability to plan and organize operations, make sound decisions, and build strong relationships with clients and staff.

Schedule:

100% onsite in Philadelphia.

Lead an entire division with direct exposure to the executive team, a competitive salary, and a temp-to-perm path with a well-established organization.