Repo Dispatcher – 3 shifts available!

Hide and Seek Recovery; Plano (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Healthcare

401(k) plan

In-house training

Modern facility

Team culture

Job summary

Hide and Seek Recovery is seeking a Dispatch Center Specialist in Plano, TX. You will coordinate live recovery orders, track vehicle movements, and communicate with field teams and clients to ensure timely recoveries and compliance.

Ideal candidates will have experience with dispatch software, strong multitasking abilities, and the ability to thrive in a fast-paced environment while supporting a culture of integrity and excellence.

Qualifications

• Experience in dispatching, logistics, or repo operations preferred.
• Strong multitasking and communication skills, written and verbal.

Responsibilities

• Monitor and coordinate live recovery orders across multiple systems.
• Track vehicle locations and statuses across markets.
• Communicate with field agents and yard teams to manage recoveries and releases.
• Use Verizon Connect, LPR systems, and cameras for asset tracking and safety oversight.
• Assign and dispatch recovery agents based on geography, priority and availability.
• Maintain real-time updates for client orders and KPIs.
• Ensure compliance with policies and procedures.

Tools

Clearplan

RDN

Verizon Connect

Google Workspace

Job description

We have 3 shifts available!

Day Shift: 8am to 4pm – Friday to Tuesday (off Wednesday/Thursday)

Mid Shift: 4pm to Midnight -Friday to Tuesday (off Wednesday/Thursday)

Night Shift: Midnight to 8am – Friday to Tuesday (off Wednesday/Thursday)

About HNS Recovery

HNS Recovery is one of America’s fastest-growing and most respected repossession and asset recovery companies, recognized nationwide for integrity, performance, and innovation. With multiple branches across Texas and expanding into new markets, we lead the industry through technology, efficiency, and professionalism.

Our new HNS Recovery Dispatch Center will serve as the heartbeat of our operation — coordinating all recovery, transport, and logistics in real time to ensure maximum efficiency, accountability, and client satisfaction.

Position Overview

The Dispatch Center Specialist plays a vital role in ensuring smooth day-to-day operations of the fleet. This position requires strong multitasking, communication, and situational awareness skills to coordinate agents, LPR teams, and tow units across multiple markets. You will serve as the real-time link between management, field agents, clients, and law enforcement to ensure timely recoveries and operational excellence.

Key Responsibilities

• Monitor and coordinate all live recovery orders in Clearplan, RDN, and client portals.
• Track vehicle locations, assignments, and status updates across multiple markets.
• Communicate directly with field agents and yard teams to manage incoming recoveries and releases.
• Utilize Verizon Connect, LPR camera systems, and yard video surveillance for asset tracking and safety oversight.
• Assign and dispatch recovery agents efficiently based on geography, priority, and availability.
• Maintain constant communication with agents during recoveries to ensure safety, compliance, and accuracy.
• Update and close client orders in real time to maintain transparency and performance metrics.
• Work closely with management to report KPIs, agent productivity, and recovery timelines.
• Ensure compliance with all TDLR, client, and company policies.
• Handle emergency calls and incidents professionally and ***escalate appropriately.***

Qualifications

• Previous experience in dispatching, logistics, law enforcement communications, or repo industry operations preferred.
• Proficient with dispatch software such as Clearplan, RDN, Verizon Connect, and Google Workspace.
• Strong multitasking and communication skills (both written and verbal).
• Ability to work in a fast-paced, high-pressure environment.
• Excellent organizational and problem-solving skills.
• Team-oriented, dependable, and detail-focused.
• Willingness to work flexible hours, including nights and weekends, as part of a rotating schedule.

Preferred Skills

• Familiarity with LPR systems (DRN, MVTrac).
• Knowledge of repossession compliance and lienholder communication standards.
• Bilingual (English/Spanish) is a plus.
• Prior experience in a 24/7 operations or call center environment.

What We Offer

• Competitive pay and growth opportunities within a rapidly expanding company.
• Paid healthcare, 401(k), and benefits package.
• Professional development through In House Training.
• High-tech facility with multi-screen command center environment.
• A culture of teamwork, integrity, and excellence — “Elite Teams Only.”