Repair Technician

Zones, LLC; Kent (WA); Vor Ort; USD 23.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Voluntary accident insurance

Hospitalization insurance

Critical illness insurance

401(k) with match

Paid time off

Sick leave

Zusammenfassung

Zones, LLC is seeking a Service Repair Technician to diagnose and repair a range of computer equipment, including desktops, laptops, servers, and printers. You will interact with customers face-to-face and by phone, providing evaluations and follow-up on repair work.

The role requires a high school diploma and 2+ years of computer repair experience, with familiarity in on-site service, part replacements, and vendor communications. Certifications and device experience are a plus.

Qualifikationen

• Experience diagnosing and repairing computer hardware and software issues.
• On-site customer interactions and ability to document cases clearly.
• Familiarity with service repair workflows and vendor parts handling.

Aufgaben

• Perform diagnostics and repairs on Desktops, Laptops, Servers, and Printers.
• Interface with customers in person and by phone to evaluate issues.
• Initiate follow-up and closeout repair claims with vendors.
• Ensure parts are returned in a timely manner.
• Escalate to appropriate resources when needed.

Kenntnisse

Troubleshooting hardware

Customer-facing interface

Part replacement ordering

On-site repair experience

Ausbildung

High School Diploma or Equivalent

Tools

Lenovo PCs

Apple devices

Jobbeschreibung

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Zones is looking for a Service Repair Technician. In this position, you will perform diagnostics and repairs on varied computer equipment, which includes but is not limited to, Desktops, Laptops, Servers, and Printers. You will also interface with external customers and conduct both face-to-face and telephone evaluations of potential computer issues. Additionally, you will initiate follow-up, and closeout repair claims with vendors and ensure all parts are returned in a timely manner.

What you will do as the Repair Technician:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Perform troubleshooting on a variety of computer equipment and maintain the ability to diagnose a variety of computer-relatedissue
• Interact with customers in both face to face and electronic methods Provided diagnostics and feedback during the repairprocess
• Perform “Test & Check” service for internal Zones product (e.g. Returned product and damaged product found in the lab)
• Initiates escalation as appropriate to other resources
• Projects timely and accurate communication of issues to management

What you will bring to the team:

• High School Diploma or Equivalent
• 2+ years required experience in a Computer Repairenvironment
• Experience should include troubleshooting hardware and software issues, replacement part ordering from vendors, and processing and return of exchangeparts
• Experience with on-site repairs including customer-facing interface is aplus

Preferred experience:

• With Lenovo PC’s and Apple Phones
• Repairing Lenovo PC’s in and out of warranty
• Refurbish, upgrade devices to manufacture-ready condition.

Certifications:

• A+ Certification
• Tier 1 Vendor (IBM, HP, Lenovo, Dell, Apple) Desktop, Laptop, and Server Repair certificationspreferred

Qualified candidates can expect an hourly wage of $17.00-$19.00.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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