Repair Specialist

belron; Massachusetts; On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage options

Paid time off & holidays

Tuition reimbursement

Job summary

Safelite AutoGlass is seeking a certified Safelite Repair Specialist I to repair vehicle glass using our cutting-edge technology. You will uphold the Safelite Spirit with a can-do attitude and caring service mindset to deliver the highest quality results for customers.

You will learn the Safelite Way of Fitting, repair chips/cracks, manage work orders, and communicate with customers through the MRM system, while maintaining safety and professionalism.

Qualifications

• High School Diploma or GED preferred.
• Valid driver's license and ability to operate a company vehicle.
• On-the-job Safelite SafeTech certification required.

Responsibilities

• Repair vehicle glass (chips, cracks) on customer vehicles.
• Manage work orders and customer communication using MRM technology.
• Perform housekeeping tasks and clean customer vehicle during wait times.
• Operate company vehicles and tools safely and in compliance with policies.
• Adhere to Safelite policies and standards and perform other duties as assigned.

Skills

Customer service

Problem solving

Communication

Driving

English literacy

Physical stamina

Education

High school diploma

Driver's license

Safelite SafeTech certification

Job description

A Brief Overview

As a certified Safelite Repair Specialist I, you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

What you will do

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
• Performs other duties as assigned
• Complies with all policies and standards

What You'll Get

• Competitive weekly base pay up to $22.75/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred
• Valid state-issued driver's license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required
• On-the-job training/completion of Safelite SafeTech™ certification. Required

Experience Qualifications

• Must be 18 years of age or older.

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
• Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

Additional Information

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

ADA Commerments

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, AD