Repair Specialist

Safelite Fulfilment; Kalamazoo (MI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Safelite is seeking a Repair Specialist to learn vehicle glass repair techniques and support customer service. The role includes classroom and hands-on training, focusing on the Safelite Way of Fitting under guidance from experienced technicians, and repairing chips or cracks on customer vehicles.

The position requires a High School Diploma or GED, a valid driver's license, SafeTech certification, and the ability to operate a Safelite van.

Qualifications

• High School Diploma or GED required.
• Valid driver's license required.
• On-the-job Safelite SafeTech certification completed.
• Ability to operate a Safelite van and maintain a safe driving record.
• Flexibility with hours and days worked.
• Professional appearance and PPE required.
• Physical ability to lift up to 25 lbs and assist with heavier items.

Responsibilities

• Learn vehicle glass repair in classroom and hands-on setting with Safelite guidance.
• Repair chips, cracks and related issues on customer vehicles.
• Manage work orders, documentation and customer communication via MRM technology.
• Clean vehicles during downtime and perform housekeeping tasks as needed.
• Safely operate company van to and from customer locations.
• Perform all other duties as assigned.

Skills

High School Diploma

Driver's license

Safelite SafeTech certification

MRM handheld use

Flexible hours

Education

High School Diploma/GED/Equivalent

Tools

MRM technology

Job description

We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Repair Specialist performs vehicle glass repairs whenever a glass replacement is not required. Our paid, formal training program teaches everything needed to complete these specialized repairs, regardless of any prior mechanical experience.

What You’ll Get

• Competitive weekly base pay starting at $19.75/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely and professionally operate a company fleet vehicle to and from customer locations.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Valid state-issued driver’s license required.
• On-the-job training/completion of Safelite SafeTech™ certification.
• The ability to operate a Safelite van, following all safety, cleanliness policies, traffic laws, and maintain a safe driving record.
• Flexibility with hours and days trained/worked, as workloads fluctuate.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs., safely operate various equipment including hand and power tools, working at elevated heights, remaining on your feet for extended periods.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date.

We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility:

Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Agencies:

Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety:

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note:

The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.

Privacy:

To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

Safelite privacy policies California Privacy Policy - Notice at Collection.