Repair Specialist

Safelite; Fond du Lac (WI); On-site; USD 22,446 - 31,968; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage

Paid time off

Tuition reimbursement

Paid training

Tools and resources provided

Job summary

Safelite is seeking a Repair Specialist I in Fond du Lac, Wisconsin. As a specialist, you will utilize advanced technology to repair vehicle glass, ensuring high-quality service through a customer-focused approach.

Responsibilities include repairing glass, managing customer documentation, and adhering to safety standards. A High School Diploma or equivalent and Safelite SafeTech™ certification are mandatory. Join us to deliver exceptional service and enjoy a comprehensive benefits package.

Qualifications

• Completion of Safelite SafeTech™ certification is Required.
• Must be 18 years of age or older.
• Valid state‑issued driver’s license is required.

Responsibilities

• Repair chips, cracks, and other auto glass issues.
• Manage work orders and customer communication.
• Safely operate company vehicles and tools.

Skills

Customer service orientation

Tool safety and operation

Physical stamina for lifting

Problem-solving skills

Ability to communicate effectively

Education

High School Diploma or GED

Safelite SafeTech™ certification

Tools

Hand tools

Power tools

Job description

Overview

As a certified Safelite Repair Specialist I, you will utilize our industry‑leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with a can‑do attitude, caring heart, and service mindset while striving to bring unexpected happiness to customers by completing jobs with the highest quality standard in mind.

Responsibilities

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles, company‑issued tools and chemicals utilized throughout the workday.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive weekly base pay starting at $19.75 per hour.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical coverage plans, paid time off, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma, GED, or Equivalent (Preferred).
• Valid state‑issued driver’s license and any other licenses required to operate a company vehicle.
• Completion of Safelite SafeTech™ certification (Required).

Experience Qualifications

• Must be 18 years of age or older.

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist the body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera/video surveillance.
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods.
• Ability to work with chemicals, including but not limited to flammable chemicals, as applicable per the Safelite Way of Fitting.
• Ability to work scheduled days, with flexibility on start and end times to accommodate customers’ needs.
• Problem‑solving and ability to troubleshoot issues, independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to the company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition.

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

This job description does not constitute an employment agreement and is subject to change by the employer as organizational needs change. Employees may be required to perform other related duties as assigned to ensure workload coverage.

Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be, job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Safelite is an equal opportunity employer.