Repair Specialist

Safelite Fulfilment; Alpharetta (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Tuition reimbursement up to $5,250

Paid training and tools

Job summary

Safelite Fulfilment is seeking a certified Repair Specialist I to learn and perform vehicle glass repairs using Safelite technology. You will work under supervision, handling repair tasks, documenting work orders, and communicating with customers to ensure satisfaction.

The role emphasizes safety, teamwork, and adherence to the Safelite Way of Fitting, with hands-on training and opportunities to advance within a leading auto glass company.

Qualifications

• Must be 18 years of age or older.
• Must have a valid state driver’s license to operate a company vehicle.
• Strong customer service mindset and ability to work with hands-on repair tasks.

Responsibilities

• Learn to repair vehicle glass in the classroom and hands-on.
• Repair chips, cracks and other auto glass issues on customer vehicles.
• Manage work orders, customer documentation and communication via the MRM technology.
• Promote and sell Safelite promotional items to customers.
• Maintain shop and vehicle cleanliness during downtime and repairs.
• Safely operate company vehicles and tools, complying with safety rules.

Skills

Lifting 25 lbs

Stand for long periods

Hand tools

Car/vehicle operation

Customer service

Problem solving

Reading/writing English

Education

High School Diploma GED/Equivalent Preferred

Valid state driver’s license

Tools

MRM technology

Job description

We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we’re so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

As a certified Safelite Repair Specialist I, you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

What you will do

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
• Performs other duties as assigned
• Complies with all policies and standards

What You’ll Get

• Competitive weekly base pay starting at $18.00 per hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred
• Valid state-issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle.

Required Experience Qualifications

• Must be 18 years of age or older.

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the 'Safelite Way of Fitting'
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Problem-solving and ability to trouble‑shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we’re proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

Agencies: Safelite does not accept unsolicited resumes or outreach from third‑party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre‑employment screenings, including background checks and/or drug screenings, attestation of COVID‑19 vaccination status, and precautions against COVID‑19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to. You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you. Safelite privacy policies California Privacy Policy - Notice at Collection.