Repair Sales Administration Manager

Safran

Atlanta (GA)

On-site

USD 81,000 - 91,000

Full time

14 days+

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Job summary

Safran is recruiting a Repair Sales Administration Manager in North America (Georgia, Atlanta). You will lead the Repair Sales Administration team, ensuring high-level customer service, accurate order processing, and timely reporting.

The role reports to the Customer Service Director and aims to maximize site revenue through effective supervision and proactive client communication. Candidates should have a Bachelor's Degree and at least 5 years in customer service and management, with ERP/MRP

Qualifications

Bachelor's Degree required with minimum 5 years of customer service and management experience.
Experience with ERP/MRP systems and MS Excel/Word.
Strong leadership, planning and organizational skills.

Responsibilities

Lead a team of Repair Sales Administrators and supervise daily activities.
Ensure order processing, acknowledgments, quotations, invoicing and warranties.
Drive continuous improvement and ensure compliance with policies and regulations.

Skills

Customer oriented service

Strong work ethic

Management capability

Education

Bachelor's Degree

Tools

ERP/MRP

Excel

Word

Job description

Repair Sales Administration Manager

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "Worlds Best Companies 2025" ranking.

Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.

Reference number

2026-186313

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Repair Sales Administration Manager

Employment type

Permanent

Professional category

Administrative staff

Part time / Full time

Full-time

Job description

This position reports to the Customer Service Director and is responsible for providing high-levels of customer service and support to ensure customer satisfaction at all times. This role is a major contributor responsible for the achievement of site revenue with their team. The Repair Sales Administration Manager plays a major role in driving revenue achievement through hierarchical supervision of the Repair Sales Administrators and leaders when applicable. This role contributes to customer satisfaction by ensuring positive and proactive communication in the management of contracts and orders. The Repair Sales Administration Manager ensures the consideration and processing of customer requests as well as providing periodic reporting with both internal & external Customers as required. This role improves the customer relationship by liaising with other departments within the company and ensures that Sales Administration fulfills its role as an interface between the Sales, Program, Customer Support, Production/MRO, Supply Chain, Finance, and Logistics departments.

DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Manage the resources within the Sales Administration scope:
- Manage a team of Repair Sales Administrators
- Ensure workload-capacity balance within the department.
- Allocate workload based on needs.
- Manage resignation/hiring/onboarding/training of people
- Lead PDR of the Repair Sales Administrators
- Express resource and competency needs for the optimal operation of the department.
- Ensure the competency development of the Repair Sales Administrators
- Manage priorities within the department.
- Promote a team operation in accordance with the principles of the leadership model.
- Manage the team in case of crisis (Closure of facility, pandemia…)
Ensure proper management of Sales Administration activities :
- Ensure order processing: customers order acknowledgments, quotation, quotation approval, monitoring, delivery authorization, invoicing, warranty handling.
- Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and directing requests internally if necessary.
- Handle claims related to Sales Administration.
Comply with and ensure that direct reports adhere to policies/procedures and regulations, i.e., handbook, training requirements, state and federal regulations, etc.

But what else? (advantages, specificities, etc.)

Candidates for positions with SAU must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature & level of work performed by an employee within this position. The actual duties, responsibilities & qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAU is committed to working with & providing reasonable accommodation to individuals with physical & mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail hr-sau.sao@safrangroup.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. SAU is an Equal Opportunity Employer Veterans/Disabled | Drug Free Workplace.

Candidate skills & requirements

QUALIFICATION REQUIREMENTS

To accomplish this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a) Knowledge and skills