Repair Dispatch Manager

U-Haul; St. Albans (WV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Wellness benefits

Technician Training Program

Paid holidays

Career stability

Gym Reimbursement Program

Opportunities for advancement

Valuable on-the-job training

Complete Benefit Plan

Job summary

U-Haul in Saint Albans, WV seeks a Repair Dispatch Manager to coordinate maintenance, schedule mobile technicians, and oversee field equipment and vendor relationships. You will liaise among repair shops, centers and drivers to ensure timely repairs and repairs quality.

You'll work with Microsoft Office and our proprietary tools, support the Roadside Assistance team, and drive maintenance campaigns. If you enjoy coordinating efforts and leading a team, this role offers growth and stability with

Qualifications

• Ability to work on call.
• General mechanical knowledge.
• Multi-unit-style management experience.
• Communicate professionally and eager to collaborate with others.
• Proficient computer skills (especially Microsoft Office).
• Reasonable and predictable attendance.

Responsibilities

• Liaise among marketing companies, centers, repair shops, vendors and occasionally customers.
• Route and schedule mobile repair technicians to complete needed repairs.
• Monitor equipment in the field to strategically plan maintenance.
• Oversee transfer drivers.
• Work closely with Roadside Assistance Team members.
• Organize maintenance campaigns and initiatives.
• Prospect and maintain relationships with service providers.
• Review and audit repair records.
• Monitor outside garages for quality of work performed on U-Haul rental equipment.

Skills

On-call

Mechanical knowledge

Multi-unit management

Professional communication

MS Office

Attendance reliability

Tools

Microsoft Office

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 6114 MacCorkle Ave SW, Saint Albans, West Virginia 25177 United States of America

Repair Dispatch Manager

Ready to rev up your career? If you are an excellent communicator with a knack for management, consider joining the U-Haul Team as a Repair Dispatch Manager. In this role you will be responsible for keeping U-Haul equipment in the best shape possible, coordinating maintenance and repair initiatives to support repair shops, centers and vendors in your area. Whether you are looking for your first job in the industry or have vehicle repair-experience already, U-Haul is the place for you! We have the largest fleet of trucks and trailers in the industry, and we need a first-class team to keep them maintained for our customers. We add to our fleet each year, ensuring that you are always working on the latest new equipment. As a U-Haul Repair Dispatch Manager, you will use U-Haul Company’s proprietary technology to assess and care for field vehicles. U-Haul provides the support and tools you will need to succeed and grow, so if you want a job with endless opportunities for career growth.

Primary Responsibilities

• Liaise among marketing companies, centers, repair shops, vendors and occasionally customers.
• Route and schedule mobile repair technicians to complete needed repairs.
• Monitor equipment in the field to strategically plan maintenance.
• Oversee transfer drivers.
• Work closely with Roadside Assistance Team members.
• Organize maintenance campaigns and initiatives.
• Prospect and maintain relationships with service providers.
• Review and audit repair records.
• Monitor outside garages for quality of work performed on U-Haul rental equipment.

Minimum Qualifications

• Ability to work on call.
• General mechanical knowledge.
• Multi-unit-style management experience.
• Communicate professionally and eager to collaborate with others.
• Proficient computer skills (especially Microsoft Office).
• Reasonable and predictable attendance.

Perks of Joining the U-Haul Team

• Robust wellness benefits, events and resources to help team members become the happiest and healthiest they can be.
• Technician Training Program that encompasses both Ford and GMC training classes, as well as a Tool-Purchase Program.
• Paid holidays, vacation, and sick days, if eligible.
• Career stability.
• Gym Reimbursement Program, if eligible.
• Opportunities for advancement.
• Valuable on-the-job training.
• Complete Benefit Plan, if eligible.
• RRSP payroll deduction plan.
• Deferred profit-sharing plan, if eligible.
• You Matter Program (EAP).
• Mindset App Program.
• Wellness Programs Discounts on Apple products, Dell computers, hotels, and more.

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted.

Hiring Policies

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

Diversity and Inclusion

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About the Company

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World WarII, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co‑founders L.S. “Sam” Shoen and his wife, AnnaMaryCarty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.