Rep, Mobile Examiner - (P/T) - ExamOne/Rancho Cucamonga, CA area

Quest Diagnostics Incorporated; Rancho Cucamonga (CA); Hybrid; USD 19,245 - 36,795; Full time

Benefits offered by this job

401(k) plan with company match up to 5%

Flexible work hours

Job summary

Quest Diagnostics Incorporated is searching for a Mobile Examiner in Rancho Cucamonga, California. In this role, you will be responsible for conducting insurance exams, ensuring they are completed accurately and on time. Your duties include specimen collection, conducting medical histories, and providing excellent customer service. Candidates must have at least one year of phlebotomy experience and a valid driver's license. A flexible schedule is essential, as you may be required to work weekends and holidays.

Qualifications

• Minimum one year of phlebotomy experience.
• Experience with pediatric and geriatric patients is a plus.
• Flexibility to work weekends, holidays, and overtime.

Responsibilities

• Ensure specimens are collected accurately and on time.
• Conduct in-center exams and mobile exams, taking vitals and medical histories.
• Responsible for completing application packets and other paperwork accurately.

Skills

Excellent interpersonal and communication skills

Basic computer skills in Microsoft Office

Ability to make decisions based on established procedures

Good organization

Education

High School Diploma or Equivalent

Tools

Phlebotomy or Medical Assistant certification

Job description

Job Description

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner’s primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, and perform all aspects of an insurance exam, including specimen collection and processing duties, following established practices and procedures. May also be required to act as coach, mentor, instructor, and resource person for new employees who have completed the required phlebotomy training program.

Pay & Benefits

Pay Range: $13.97 - $26.71 per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.

Benefits: Quest Diagnostics provides employees the opportunity to invest in the future through a 401(k) plan with eligibility for all employees after one month, and after one year, a fully vested company match up to 5% of pay.

Responsibilities

1. Ensures all specimens are collected accurately and on time.
   • Collects specimens according to established procedures.
   • Conducts in‑center exams and mobile exams, taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre‑employment drug screenings and other Quest Diagnostics services.
   • Responsible for completing application packets and other paperwork accurately.
   • Label, centrifuge and split specimens as required by test order.
   • Upload and complete cases in portal within 24 hours on weekdays and within 48 hours on weekends.
   • Package specimens for transport and ship to lab indicated on work orders.
2. Responsible for the safe and timely transporting of specimens, supplies, equipment, and materials to the appropriate destination.
   • Maintains records of each specimen collected each day. Supports record deletion process when directed by management.
   • Submits original paperwork to destination.
   • Provides customer service to clients.
3. Follows current Examiner’s Manual.
   • Reads, understands and complies with departmental policies, protocols and procedures: procedure manuals, safety manual, compliance manual, automobile policies and procedures, employee handbook, quality assurance manual.
   • Maintains all appropriate phlebotomy logs.
   • Maintains error rate of no more than 3%.
   • Confirms exams with clients a day before appointment and status the case at time of confirmation.
   • Correct non‑applicant errors within a 24‑hour timeframe.
   • Submits accurate time and travel logs as directed by management and on time.
   • Submits accurate expense forms, if applicable, on the required day.
   • Properly clocks in and out for work assignments.
   • Provides travel logs when applicable.
4. Demonstrates organizational commitment.
   • Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances.
   • Wears company‑issued identification badge at all times during work assignments.
   • Reports on time to work, following attendance guidelines.
   • Answers the telephone in a friendly and helpful manner, incorporating the company name, self‑identification and a helpful statement.
   • Communicates appropriately with customers, agents, applicants, coworkers and the general public.
   • Communicates all unresolved problems immediately to the appropriate manager or supervisor.
   • Remains polite and courteous at all times.
5. Additional responsibilities required of Mobile Examiner.
   • Ensures facilities or work areas are neat, clean and in good repair, taking appropriate action to advise manager or supervisor of required repairs and maintenance; disposes of biohazard containers when scheduled.
   • Assists with periodic inventory counts, reports shortages and problems to manager or supervisor as they occur; stocks supplies as needed.
   • Provides supply orders as specified by branch manager.
   • Works effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOPs, advising manager or supervisor of any issues or problems as they arise.
   • Performs other department‑related clerical duties when assigned.
   • Answers phone and dispatch calls when assigned.
   • Participates on teams and special projects when asked.
   • Assists manager or supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
   • With direction and guidance from manager or supervisor, and having appropriate training guidelines, acts as mentor and resource person for new employees providing support for department protocols, practices and procedures.
   • Assists with distribution of technical information and communications to the work group.
   • Flexible travel (up to 25‑mile radius) and flexible work hours. Maintains dates of availability and unavailability in Examview.
6. All other duties as assigned, within scope of the position.
7. Required use of company i‑pad or specified electronic device.

Qualifications

Required Work Experience

• Minimum 100 documented successful blood draws.
• Minimum one‑year phlebotomy experience. Experience with pediatric and geriatric patients is a plus.

Preferred Work Experience

Prefer urine or hair follicle collection and EKG experience.

Physical and Mental Requirements

• Sitting for periods of time
• Standing while performing work
• Driving to and from work assignments
• Lifting no more than 40 pounds
• Ability to multitask
• Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on‑call duties weekends, evenings and early AM.
• Must have a valid driver license and clean driving record with access to dependable/insured transportation.

Skills

• Excellent interpersonal and communication skills.
• Demonstrates good organization, communication, and interpersonal skills; able to manage concerns of patients and employees in a professional manner.
• Basic computer skills in Microsoft Office with the ability to learn new software.
• Must be able to make decisions based on established procedures and exercise good judgment. Seeks supervisor guidance when appropriate.
• Ability to work in a rapidly changing environment.

Education

High School Diploma or Equivalent.

Licenses & Certifications

Phlebotomy or Medical Assistant certification.

Equal Opportunity Employer

Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Vets or any other legally protected status.