Rep, Mobile Examiner - (P/T) - ExamOne/Bedford, NH area

Quest Diagnostics Incorporated; Bedford (NH); Hybrid; USD 20,664 - 34,440; Part time

Job summary

A leading healthcare service provider in Bedford, NH is seeking a Mobile Examiner to ensure accurate and timely collection of specimens in the field. Responsibilities include performing mobile exams, maintaining accurate records, and providing exceptional customer service. Candidates should have a high school diploma and prior experience in phlebotomy. A certification in phlebotomy or as a medical assistant is preferred. This position is part-time and requires flexibility in hours and travel within a 25-mile radius.

Qualifications

• Minimum 100 documented successful blood draws required.
• Minimum one year of phlebotomy experience required.
• Experience with pediatric and geriatric patients is a plus.

Responsibilities

• Ensure all specimens are collected accurately and on time.
• Responsible for the safe and timely transportation of specimens.
• Adhere to departmental policies and procedures.

Skills

Excellent interpersonal and communication skills

Basic computer skills in Microsoft Office

Ability to multitask

Education

High School Diploma or Equivalent

Tools

Phlebotomy or Medical Assistant certification

Job description

Rep, Mobile Examiner - (P/T) - ExamOne/Bedford, NH area

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner’s primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and rolling on time. Maintain a safe and professional environment for applicants, clients, and employees, performing with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor, and resource person for new employees who have completed the required phlebotomy training program.

Responsibilities

• Ensure all specimens are collected accurately and on time.
  • Collect specimens according to established procedures.
  • Conduct in‑center exams and mobile exams, taking basic vitals, medical histories, venipuncture, urine collection, and EKG; also collect specimens for pre‑employment drug screenings and other Quest Diagnostics services.
  • Complete application packets and other paperwork accurately.
  • Label, centrifuge, and split specimens as required by test order.
  • Upload and complete cases in the portal within 24 hrs on weekdays and within 48 hrs on weekends.
  • Package specimens for transport and ship to the lab indicated on work orders.
• Responsible for the safe and timely transportation of specimens, supplies, equipment, and materials to the appropriate destination.
  • Maintain records of each specimen collected each day; support record deletion process when directed by management.
  • Submit original paperwork to destination.
  • Provide customer service to clients.
• Follow current Examiner’s Manual.
  • Read, understand, and comply with departmental policies, protocols, and procedures (Procedure Manual, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
  • Maintain all appropriate phlebotomy logs.
  • Maintain an error rate of no more than 3 %.
  • Confirm exams with clients the day before appointment and update the case status at time of confirmation.
  • Correct non‑applicant errors within a 24 hour timeframe.
  • Submit accurate time and travel logs as directed by management on time.
  • Submit accurate expense forms, if applicable, on the required day.
  • Properly clock in and out for work assignments.
  • Provide travel logs when applicable.
• Demonstrate organizational commitment.
  • Adhere to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Avoid smoke residue and heavy fragrances.
  • Wear company‑issued identification badge at all timesআমি during work assignments.
  • Report on time to work, following attendance guidelines.
  • Answer the telephone in a friendly and helpful manner, incorporating the company name, self‑identification, and a helpful statement.
  • Communicate appropriately with customers, agents, applicants, coworkers, and the general public.
  • Communicate all unresolved problems immediately to the appropriate manager or supervisor.
  • Remain polite and courteous at all times.
• Additional responsibilities required of Mobile Examiner.
  • Ensure facilities or work areas are neat, clean, and in good repair; advise manager or supervisor of required repairs and maintenance; dispose of bio‑hazard containers when scheduled.
  • Assist with periodic inventory counts and report shortages and problems to manager or supervisor as they occur; stock supplies as needed.
  • Provide supply orders as specified by Branch Manager.
  • Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements, and SOPs; advise manager or supervisor of any issues or problems as they arise.
  • Perform other department‑related clerical duties when assigned.
  • Answer phoneataloader and dispatch calls when assigned.
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  • Participate on teams and special projects when asked.
  • Assist manager or supervisor with implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
  • With direction and guidance from manager or supervisor, act as mentor and resource person for new employees, providing support for department protocols, practices, and procedures.
  • Assist with distribution of technical information and communications to the work group.
  • Flexible travel (up to 25 mile radius) and flexible work hours. Maintain dates of availability and dates unavailable in Examview.
• All other duties as assigned, within scope of the position.
• Required use of company i‑pad or specified electronic device.

Qualifications

Required Work Experience

• Minimum 100 documented successful blood draws required.
• Minimum one‑year phlebotomy experience. Experience with pediatric and geriatric patients is a plus.

Preferred Work Experience

Prefer urine or hair follicle collection and EKG experience.

Physical and Mental Requirements

• Sitting for periods of time
• Standing while performing work
• Driving to and from work assignments
• Lifting no more than 40 pounds.
• Ability to multit Skyrim
• Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on‑call duties weekends, evenings and early AM.
• Must have a valid driver license and clean driving record with access to dependable/insured transportation.

Knowledge

N/A

Skills

• Excellent interpersonal and communication skills
• Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
• Basic computer skills in Microsoft Office with the ability to learn new software.
• Must be able to make decisions based placement established procedures and exercise good judgment. Seek supervisor guidance when appropriate.
• Ability to work in a rapidly changing environment.

Education

High School Diploma or Equivalent

License/Certifications

Phlebotomy or Medical Assistant certification

Information

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While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

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