Rental Supervisor - Snow Summit

Alterra Mountain Company; California (MO); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Free season pass

Lift tickets for friends & family

Free skiing at Alterra resorts

Discounted lift tickets

Retail and Rental discounts

Food & Beverage discounts

Free staff ski/snowboard lessons

401(k) savings plan

Sick Pay

Job summary

Big Bear Mountain Resort seeks an Equipment Rental Specialist at Snow Summit in Big Bear Lake, CA to assist guests with rental processes and provide product information. You will perform advanced maintenance on rental gear and help train team members, ensuring smooth operations during busy periods.

Starting pay ranges from $26.50/hr to $29.76/hr based on experience, with opportunities to support guests across the resort and participate in a fun, seasonal work environment.

Qualifications

• Must be at least 18 years old.
• Have a high school diploma or GED.
• Have at least two years of rental shop experience at Big Bear Mountain Resorts.
• Able to present information in one-on-one and small group settings.
• Must maintain a calm and collected demeanor during challenging operations.
• Able to work flexible schedules, including weekends and holidays.

Responsibilities

• Help guests with all aspects of the equipment rental process and advise on available products.
• Perform advanced maintenance on rental equipment as needed.
• Support departmental staff with training and information sharing.
• Assist at Snow Summit in Big Bear Lake and contribute to guest satisfaction.

Skills

Rental shop experience

Customer interaction

Communication

Flexible scheduling

Calm under pressure

One-on-one/group presentation

Education

High school diploma or GED

Job description

Seasonal Working at Big Bear Mountain Resort puts you in the middle of it all, with some of the West Coast’s best skiing/snowboarding and mountain biking terrain at your doorstep and Southern California’s iconic beaches, deserts, and landscapes all within driving distance. Big Bear Mountain Resort is Southern California’s year-round home for alpine good times with three mountains – Bear Mountain, Snow Summit, and Snow Valley – offering something for outdoor enthusiasts of all ages and abilities, from world-class skiing, snowboarding, and sledding/tubing in the winter to mountain biking, hiking, base area activities, and golf in the summer, plus a full slate of can’t-miss events throughout the year. Renowned for being some of the industry’s most innovative and influential destinations, Big Bear Mountain Resort features the most rideable terrain in Southern California, as well as the region’s only halfpipes and highest lift-served peak (8,805 feet), the first terrain park in North America (Bear Mountain, 1992), the longest continually operating resort (Snow Valley, est. 1924), and site of the first Winter X Games (Snow Summit, 1997). Located in the San Bernardino Mountains, Big Bear Mountain Resort is owned by Alterra Mountain Company and is an Ikon Pass member destination. Big Bear Mountain Resort is located in the San Bernardino National Forest, approximately 100 miles from Los Angeles and Orange County and 150 miles from San Diego. As the home of Southern California’s best snow conditions, most rideable terrain, and premier lift-served bike park, Big Bear Mountain Resort employees are able to enjoy three unique mountains and are eligible to receive retail and food discounts, season passes for dependents, and ski free at Alterra Mountain resorts.

Employee perks/benefits

• Free season pass
• Lift tickets for friends & family
• Free skiing at other Alterra Mountain Company owned resorts (excluding CMH Heli-Skiing & Summer Adventures)
• Discounted lift tickets at Ikon Pass partner resorts*
• Retail and Rental discounts
• Food & Beverage discounts
• Free staff ski/snowboard lessons
• Exclusive employee and family events
• Free local bus pass: mountaintransit.org
• 401(k) savings plan
• Employee Assistance Programs
• Sick Pay

*Career positions offer additional benefits.

POSITION SUMMARY

Responsible for providing support and training to departmental staff and assisting guests with all aspects of the equipment rental process that includes providing information on all available products, as well as performing advanced maintenance on rental equipment. This position is located at Snow Summit in Big Bear Lake.

Starting wage between $26.50/hr. - $29.76/hr. depending on experience.

REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

• Must be at least eighteen (18) years of age
• Have a high school diploma or general education degree (GED)
• Have at least two years of experience in a rental shop at Big Bear Mountain Resorts
• Ability to effectively and enthusiastically present information in one-on-one and small group situations
• Have a calm and collective demeanor, especially during challenging operations
• Capacity to read, understand, and comply with documents such as guest policies and procedure manuals
• Able to work flexible schedules, including weekends and holidays

Offers of employment are contingent upon successful completion of a background investigation and your ability to perform the essential functions of the position, with or without accommodation. Snow Summit LLC is an equal opportunity employer.

THERE’S A DIFFERENCE IN THE AIR HERE. Let’s bring it all together. The four-season fun on elevated terrain, the consistent snow, the history, the sunny disposition, the classic traditions and the contagious progression. These things all come from the same place. And good news—it’s only 100 miles from the coast. The easiest and best way to get your turns in, surrounded by natural beauty and a vibrant community.

WE ARE BIG BEAR MOUNTAIN RESORT.

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