Rental Service Supervisor

CAT; Midland (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

CAT is seeking a Rental Service Supervisor to oversee the daily operations of our Rental Service Department. You will lead up to 15 staff, ensure accurate service records for all equipment, and optimize fleet utilization through effective prioritization and part/labor management.

You will schedule PMs, arrange training, manage inventory, and coordinate repairs or exchanges on-site, while maintaining strong customer relations and performance standards.

Qualifications

• Associate degree or equivalent from two-year college or technical school.
• 1–3 years related experience and/or training.
• Brand training on fleet equipment.
• Ability to teach other mechanics how to maintain and repair equipment.
• Strong administrative and relationship skills to keep repair tasks flowing and document costs.
• Ability to read, analyze, and interpret business materials and technical procedures.
• Technical background in related field.
• Ability to write reports, business correspondence and procedures.
• Valid Driver's License / Clean Driving Record.
• Ability to lift up to 50 lbs.
• Availability for first shift with flexibility for weekends/evenings.
• Knowledge of CAT DBS Database software; Internet software; Order processing systems; MS Excel and MS Office.
• Ability to work under interruptions and maintain accuracy.

Responsibilities

• Establish and maintain service records for all rental equipment.
• Set shop priorities for mechanics and repairs to maximize fleet utilization.
• Order and receive spare parts; maintain inventory levels.
• Allocate parts and shop labor through a work order system.
• Schedule maintenance intervals (250 hour, 500 hour, etc.).
• Train mechanics and arrange manufacturer training for team members.
• Set up and maintain shop tools supply for service personnel.
• Invoice customers for damages with Rental Manager approval.
• Identify outsourcing options for repairs.
• Handle customer service calls for equipment failures.
• Decide on repair or exchange on-site in consultation with Rental Manager.
• Provide customer training on daily maintenance and safe operation.
• Notify Rental Application Specialist before billing damages.
• Establish maintenance and repair standards per equipment.
• Directly supervise up to 15 employees.

Skills

Administrative skills

Relationship skills

Technical background

Report writing

Presentation skills

Driver's license

Mathematical ability

Customer service

Problem solving

Team leadership

Education

Associate degree

Tools

CAT DBS Database

MS Excel

MS Office

Order processing systems

Internet software

Job description

The Rental Service Supervisor is responsible for coordinating and overseeing the daily activities for the Rental Service Department at the location assigned and provides leadership.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Establish and maintain service records (either electronic or manual) for all equipment within the rental fleet.
• Set priorities within the shop for all mechanics, and equipment repair to maximize fleet utilization and employee productivity.
• Order and receive spare parts, maintaining adequate inventory levels.
• Allocate parts expense and shop labor to machines through a work order system.
• Review maintenance records to schedule dates for recommended service intervals, (250 hour, 500 hour, etc. PM)
• Train mechanics directly, and routinely schedules manufacturers technical training for individual team member skill enhancement.
• Set up and maintain a supply of “shop tools” for all service personnel use.
• Invoice customers for damages to rental equipment upon approval of Rental Manager.
• Identify other service shops for potential “outsourcing” repair of rental equipment.
• Handle customer service calls for equipment failures, taking appropriate and prompt action.
• Consult with Rental Manager, deciding whether to repair or exchange rental equipment on the job-site.
• Engage in some customer training concerning daily maintenance and safe operation of equipment.
• Notify the customers Rental Application Specialist before billing for damages.
• Establish maintenance and repair standards for each piece of rental equipment.
• Directly supervise up to 15 employees.

WHAT YOU'LL NEED:

• Associate's degree (A. A.) or equivalent from two-year college or technical school; and/or one year to three years related experience and/or training.
• Specific brand training on fleet equipment.
• Ability to teach other mechanics how to maintain and repair equipment.
• Strong administrative and relationship skills to keep all repair tasks flowing in a timely manner while documenting parts and labor costs.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Technical background related field.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Valid Driver's License / Clean Driving Record.
• Professionalism and diplomacy to approach others and manage emotional or ambiguous situations with clarity and self-control.
• Ability to lift and/or move up to 50 lbs.
• Availability to work normal hours during first shift, but flexible for weekend, holiday and evening work as required to get a job completed on time.
• Knowledge of CAT DBS Database software; Internet software; Order processing systems; MS Excel Spreadsheet software and MS Office Suite Word Processing software.
• High tolerance for performing complex job tasks while experiencing numerous interruptions.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this Job, the employee is occasionally required to sit. The employee is occasionally required to stand; walk and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

The employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions and vibration.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Required travel up to 10%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.