Rental Return Specialist

Drive Green VI; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Drive Green VI in Charlotte, NC is seeking a detail-oriented individual to conduct vehicle inspections upon return. You will document any damage and interact with customers accurately and courteously.

The ideal candidate will have excellent customer service skills and a valid driver’s license. Strong attention to detail and the ability to work outdoors in varied weather conditions are essential for success in this role.

Qualifications

• Valid, unexpired driver's license required.
• Clean driving record necessary.
• Strong observational skills essential.
• Experience in vehicle inspection or insurance preferred.

Responsibilities

• Perform visual inspections of vehicles for damage upon return.
• Document damage with video, photos, and reports.
• Interact professionally with customers regarding damage incidents.

Skills

Attention to detail

Customer service

Communication

Organizational skills

Job description

Core Responsibilities

• Conduct thorough visual inspections of vehicles upon return for any signs of damage.
• Accurately document damage using video, photographs, and written reports.
• Interact with returning customers to clarify any damage incidents in a courteous, professional manner.
• Upload and organize inspection documentation in the company’s claims system.
• Collaborate with the Claims Manager to prioritize and elevate claims.
• Coordinate with Rental Fleet Service and Maintenance teams to flag vehicles for immediate attention.
• Assist with identifying patterns of recurring damage or high-risk usage.

Requirements

• Must possess and maintain a valid, unexpired driver’s license.
• Must possess and maintain a clean driving record.
• High attention to detail with strong observational skills.
• Excellent customer service and communication abilities.
• Ability to work outdoors and walk around vehicles in all weather conditions.
• Comfortable using mobile apps or tablets for data entry and photo capture.
• Strong organizational and time management skills.Prior experience in vehicle inspection, insurance, rentals, or claims (a plus, not required).