RENTAL RETURN AGENT

GSP Transportation Inc; Savannah (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Vision insurance

Life insurance

On-the-job training

Employee assistance program

Referral program

Opportunities for advancement

Health savings account

Job summary

GSP Transportation Inc. seeks a friendly Rental Return Agent in Savannah to provide top-tier service throughout the rental cycle. You will greet customers, assist with luggage, review charges, and issue receipts while ensuring accuracy and satisfaction.

You will inspect vehicles, confirm fuel levels, and report any damage, supporting the service team with cleaning and lot organization as needed. A valid license and US work authorization are required.

Qualifications

• Valid driver’s license and satisfactory motor vehicle report.
• At least 18 years old and legally authorized to work in the United States.
• High school diploma or equivalent.
• Able to work all required shifts.
• Basic computer skills including data entry, typing, and experience with Word/Excel.
• Enjoys working closely with fellow team members and customers.

Responsibilities

• Greet customers as they arrive and assist with luggage as needed.
• Advise on charges and provide accurate receipts for rentals and returns.
• Inquire about service and satisfaction to ensure a positive experience.
• Inspect vehicles and verify fuel levels and condition.
• Document any damage and process service alerts for returns.
• Identify vehicles on hold and guide their movement to the proper lot.
• Assist the service department with vehicle cleaning and lot organization.

Skills

Customer service

Communication

Problem solving

Data entry

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Throughout over 30 years in business, we’ve learned that every organizational journey has twists and turns, bumps in the road, and even detours. That’s why it is important to have guiding principles to orient us in our drive for success.

Our core values of Consistency, Accountability, Relationships, and Service (C.A.R.S. for short) are the cardinal directions of our organizational compass, and they create an easy-to-remember acronym to guide how we engage with customers, business partners, and all members of the GSPT team.

We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable.

Position Summary

The Rental Return Agent provides superior, friendly, and efficient service throughout the rental car process and assists customers with the rental return process.

Key Responsibilities

• Greet all customers as they arrive
• Assist customers with luggage
• Advise and review rental charges and provide an accurate receipt
• Inquire about service and satisfaction
• Inspect the vehicle and determine the fuel tank level
• Complete a service alert for any mechanical or body damage reported by customers
• Identify vehicles on hold for turnback, time, mileage, recall, or other locks, and verify their movement to the proper lot location
• Assist the service department with vehicle cleaning as needed
• Keep the lot organized for ease of access and traffic flow
• Maintain knowledge of rental/return documents, fuel services, surcharges, and optional coverage
• Understand the damage/loss reporting procedure
• Perform additional related duties as required or assigned

Qualifications

Required

• Valid driver’s license and satisfactory motor vehicle report
• At least 18 years old and legally authorized to work in the United States
• High school diploma or equivalent
• Able to work all required shifts
• Ability to solve problems with precision, speed, and a positive attitude
• Basic computer skills, including data entry, typing, and experience with Microsoft Word and Excel
• Enjoys working closely with fellow team members and customers

Management Responsibilities

This position has no direct supervisory responsibilities. This position reports to the Location Manager.

Work Environment & Physical Requirements

• Prolonged periods of sitting, working on a computer, twisting, bending, and walking; getting in and out of vehicles, driving, and inspecting vehicles
• Bending and using arms to inspect in-fleet vehicles
• May need to drive vehicles to local areas (e.g., body shops) or relocate vehicles within the parking lot
• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Equal Opportunity Employment

GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.

Disclaimer

This job description describes the general nature and level of work performed. Duties and responsibilities may change at any time with or without notice based on business needs. This description does not constitute a contract of employment