Rental Manager

ADMAR PENN LLC; McKees Rocks (Allegheny County); On-site; USD 60,000 - 75,000; Full time

Job summary

ADMAR PENN LLC is seeking a Branch Rental Supervisor to lead a multi-person team in a fast-paced warehouse/branch setting. You will coach Rental Coordinators, Dispatchers and drivers to deliver exceptional customer service and accurate documentation.

Responsibilities include coordinating deliveries, planning routes, monitoring equipment availability, and driving process improvements across the rental operation.

Qualifications

• Bachelor's degree or equivalent work history with progressive responsibility.
• 2–5 years of supervisory experience.
• 2–5 years as Rental Coordinator or rental industry exposure preferred.

Responsibilities

• Lead the branch rental team including Rental Coordinators, Dispatcher, Truck Drivers and warehouse staff.
• Coach team members and monitor customer service quality and documentation accuracy.
• Coordinate on-time deliveries via Rental Coordinators and Dispatcher.
• Supervise delivery routes and vehicle safety/compliance.

Skills

Confidentiality

Fast-paced environment

Verbal communication

Written communication

Microsoft Office

Math skills

Phone skills

Leadership

Multitasking

Willingness to learn

Education

4-year college degree

Tools

Microsoft Office

Job description

Primary Purpose

Lead the branch rental team which included; Rental Coordinators, Dispatcher, Truck Drivers and warehouse personnel to provide outstanding customer service. Act as the dispatcher based On branch rental volume,

Essential Functions

• Customer Satisfaction- ensure your team is exhibiting Admar’s standard’s for customer service through observation, and coach team members when necessary
• Supervise and assist Rental Coordinators answering rental calls and quoting rates. Act as QA/QC control for all documentation and processes the rental team is responsible for
• Monitor, understand and report rate exceptions.
• Communicate with salesman to coordinate on-time deliveries via Rental Coordinators and Dispatcher
• Supervise Dispatcher in planning delivery and pick up routes to efficiently utilize resources
• Monitor equipment availability, be proactive in sourcing equipment form other branches, or from customers that are past due ion pick up
• Coordinate rental repair priorities with Service Manager for emergency rentals
• Monitor delivery vehicles for legal and safety requirements
• Control costs of re-rentals and 3rd party hauling
• Training new Rental Coordinators and assisting existing Rental Coordinators in keeping up to date on product knowledge
• Monitor paperwork is processed daily such as, but not limited to; Cycle bills and cash payments, pick up dates, rate exception report, open PO’s etc
• Performs other duties as assigned

Skills

• Confidentiality
• Comfortable in a fast paced environment
• Strong verbal and written communication skills with management, employees and customers
• Strong understanding of MS Office
• Strong math skills. Must be able to understand and calculate percentages, perform multiplication
• Exceptional phone skills
• Willingness to lead others, set expectations and help team members maintain the correct level of urgency, professionalism and collaboration
• Ability and willingness to learn new skills
• Capable of handling multiple tasks efficiently /organizational skills
• Highly competent computer skills including Microsoft Office

Experience/Education

• Degree from an accredited 4 year college or university
• Verifiable work history of progressive responsibility
• Verifiable references
• Preference given to those have the ability to relocate within the northeaster US
• 2-5 years experience in Supervision
• 2-5 years experience as a Rental Coordinator – preference given to those with rental industry experience
• Combination of experience and education can be substituted for the 4 year degree requirement

Physical Demands:

• While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
• The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.