Rental Coordinator I

Western States Equipment; Hermiston (OR); On-site; USD 37,000 - 58,000; Full time

Job summary

Western States Equipment in Hermiston, OR, is seeking a Rental Coordinator I to manage a high volume of customer calls and walk-ins, negotiate rates, and prepare rental contracts using our Rental software. The role may support a satellite store without an onsite Manager.

You will schedule transportation, dispatch drivers, coordinate maintenance, and handle invoicing while maintaining safety and exceptional customer service standards.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Ability to communicate in English (speaking, reading, writing).
• Valid Driver's License with acceptable driving record.

Responsibilities

• Handle high volumes of rental inquiries by phone and in person.
• Negotiate rental rates and prepare rental agreements using the rental software.
• Coordinate transportation for equipment and dispatch drivers.
• Invoice customers and manage equipment transfers and maintenance coordination.

Skills

Customer service

Written and verbal communications

Planning and organizing

Interpersonal relationship building

Self-starter

Education

High school diploma or GED

Tools

Microsoft Office

Rental software

Job description

Job Summary

The Rental Coordinator I is responsible for a high volume of calls and walk-in traffic assisting customers in their rental needs and can include operating responsibilities in a satellite store without an onsite Manager. This position assists in negotiating rental rates, developing rental contracts using Rental software, scheduling transportation for equipment, and invoicing customers.

Essential Functions

Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Maintains clean/clutter free personal work areas to ensure safe environment for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.

Equipment Management and Client Satisfaction

• Manages rental customer calls and walk-in inquiries for equipment requests.
• Recommends specific rental solutions based on client needs and equipment availability.
• Negotiates rental rates and pricing that achieves CRS’ desired market share and profitability, with limited supervision.
• Dispatches Delivery Drivers to pick up and deliver equipment. Coordinates preventive maintenance and repairs with CRS shop lead.
• Completes tasks independently with limited supervision or additional Rental Coordinator on site.
• Utilizes software programs for all operating functions such as writing agreements, invoicing, transferring equipment, etc.
• Utilizes industrial and light construction rental equipment as required.
• Manages all customer complaints and resolutions in a professional manner.
• Assists with overseeing safety related initiatives and leadership efforts.
• Performs other duties as assigned.

Skills, Knowledge, And Abilities

• Knowledge and use of Microsoft computer products or other comparable systems required.
• Knowledge or ability to learn Rental software.
• Proven skills in written and verbal communications, planning, organizing and interpersonal relationship building.
• Ability to set and manage priorities.
• Must be a self-starter with the ability to work with minimal supervision.
• Strong customer service experience required.
• Consistent attendance.

Education And Experience

• Proof of high school diploma or General Education Degree (GED) required.
• Minimum of 6 months customer service experience required.
• Must be able to communicate (speak, read, comprehend, write in English).
• Valid Drivers License, acceptable driving record, and ability to obtain a Medical Card required.

Physical Characteristics

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to lift up to 60 lbs. in accordance with Western States’ Lifting Policy to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.