Rental Account Manager

Ryder System, Inc.; Boston, Northern (MA, KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

Ryder System, Inc. is seeking a Rental Account Manager to drive rental sales growth and profitability at the BU level. You will develop leads, proposals, and retain key accounts, coordinating with rental operations to ensure equipment availability and with marketing for branch-level promotion.

The role emphasizes improving rental revenue, ROA, and lease sales output, with a focus on customer relationships, fast-paced telemarketing, and cross-functional collaboration within Ryder's network.

Qualifications

• Bachelor's degree in Marketing or equivalent experience.
• 1+ year of sales experience or related training required.
• 3+ years of sales experience preferred

Responsibilities

• Develop leads through cold calls, visits and prospecting.
• Create proposals and coordinate with rental ops to ensure equipment availability.
• Engage in branch-level marketing and telemarketing to grow rental sales.
• Maintain relationships with customers and pursue long-term rentals.

Skills

Verbal communication

Written communication

Customer relationships

Multi-tasking

Time management

Self-motivation

Team collaboration

Professionalism

Education

Bachelor's degree in Marketing

Tools

CRM software

Job description

Summary

The Rental Account Manager exists as the primary Rental Sales/Marketing function at the BU level. This position mainly supports the commercial rental and trailer services product lines. Will increase Ryder's rental sales presence in the BU ensuring the generation of profitable new accounts while retaining existing accounts. The end result should be the pure rental revenue growth, improved profitability and improved Return on Assets. In addition, given their lease conversion quotas, the position should be additional lease sales filters for the organization improving the lease sales productivity and performance for the Lease Sales organization.

Essential Functions

SALES

Develop leads through cold calls, telephone solicitation and customer visits. Through the use of product knowledge, assess customer's needs and develops a proposal. Work with rental operations to ensure the equipment is available. The RAM is also responsible for marketing at the branch level and ensuring that rental sales representative are skilled in telemarketing to prospective customers and current customers.

SCOPE OF DECISION MAKING: Contacting actual decision maker, developing a competitive proposal. Training of RSR in proper phone skills and marketing techniques.

CUSTOMER RETENTION

Maintain a contact with the customers through multiple customer visits and phone calls. Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals.

SCOPE OF DECISION MAKING: Retaining customers in a price competitive market. Scheduling a time for retention visits to long term rental customers to ensure Ryder keeps a good relationship.

TIME ADMINISTRATION

Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other BU departments. Maintaining FIS integrity and accuracy of customer data in the DPS system. Administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling.

SCOPE OF DECISION MAKING: Follow-up within a specific time frame. Compliance with company procedures. Diplomatically dealing with collection of past due receivables.

Additional Responsibilities Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Ability to build strong customer relationships
• Performs work independently with minimal supervision
• High energy, self directed, self motivated and able to work as part of a team as well
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Highly thorough and dependable
• Committed to good ethical business practices
• Maintains a high degree of professionalism
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Detail oriented with excellent follow-up practices

Qualifications

• Bachelor's degree required in Marketing or 5 years equivalent job related experience
• One (1) year or more sales experience or equivalent sales training required
• Three (3) years or more sales experience preferred
• One (1) year or more Industry experience preferred
• DOT Regulated
• No Job Category Outside Sales

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Compensation ranges for the position are below:

• Pay Type: Salaried
• Minimum Pay Range: $50,000
• Maximum Pay Range: $70,000 with commission

Benefits Information

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.

During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

EEO is the Law

Ryder Pay Transparency Policy.

Philadelphia Fair Criminal Records Screening Standards

Washington State Fair Chance Act