Rent-a-Car Supervisor

Indie Campers; Rutherford (NJ); On-site; USD 50,000 - 55,000; Full time

Job summary

Indie Campers in Rutherford, NJ seeks an Operations Manager to oversee daily depot operations, executing workflows and maintaining fleet readiness with a small team.

This hands-on role focuses on service quality, accurate documentation, KPI tracking, cost control, and onboarding new hires, with opportunities for growth into regional offices.

Qualifications

• 2-4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Strong hands-on operational capability to step into daily depot workflows.
• Driving License (Category B) required.
• English proficiency mandatory; French a plus.

Responsibilities

• Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance).
• Track daily KPIs.
• Promote ancillary products through value-based selling.
• Conduct basic RV/van checks (battery, water systems, gas, lights, tyres).
• Escalate complex technical or mechanical problems to regional servicing teams.

Skills

Operations management

Customer service

Team coordination

KPI tracking

Documentation

Fleet readiness

Problem escalation

Flexible scheduling

Driving license

English proficiency

French language

Job description

The Role

The Operations Manager oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support).

This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness.

Moreover, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.

Key Responsibilities

• Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance);
• Track daily KPIs;
• Promote ancillary products through value-based selling;
• Conduct basic RV/van checks (battery, water systems, gas, lights, tyres);
• Promptly escalation complex technical or mechanical problems to regional servicing teams;
• Maintain complete accuracy of fleet status and readiness in the operational systems;
• Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
• Oversee the preparation and presentation of RVs for sales appointments;

Practical Requirements

• Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods; Comfortable performing physical tasks as needed, lift or move light-to-moderate items (10–15 kg);
• Comfortable working indoors and outdoors in varying weather conditions;
• Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
• 2 - 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
• Strong hands-on operational capability, with the ability to step into daily depot workflows;
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
• Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
• Driving License (Category B) required;
• English proficiency (mandatory) and French (nice to have);

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;
• $50000 to $55000

Are you ready to Go Indie?