Renewals Account Manager - Mobile Video

Motorola Solutions; Chicago (IL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Bonus plans

Medical, dental, vision benefits

401K with company match

Paid holidays

Generous PTO

Job summary

Motorola Solutions is seeking an Account Manager for Government Video Renewals and Refreshes to drive renewals, hardware refresh cycles, and strategic upsells across a multi-state territory.

You will engage existing clients to manage subscriptions, coordinate refreshes, and collaborate with Sales, Customer Service, and Supply Chain to ensure operational excellence. Hybrid work with on-site days and travel up to 10% is required.

Qualifications

• Bachelor's degree or 2+ years of experience in inside sales, technical sales, customer success or account management.
• Product knowledge to rapidly learn, articulate, and present technical features of mobile video, body-worn camera systems, and software licensing models.
• Cross-functional collaboration with supply chain, customer service, and field sales teams to solve operational bottlenecks.
• Customer service excellence demonstrating high-touch support to maintain retention and satisfaction.
• Experience in state, local, or government law enforcement sales cycles preferred.
• Background in SaaS renewals, hardware refresh cycles, or technology subscription management.
• Must obtain background clearance as required by government customer.

Responsibilities

• Drive revenue growth by identifying, negotiating, and closing subscription renewals, hardware refreshes, and upsells across a multi-state territory.
• Outreach via phone, email, and digital campaigns to reach accounts with expiring licenses.
• Maintain pipeline and forecast in Salesforce CRM.
• Collaborate with Field Sales, Customer Support, and Operations to maximize customer satisfaction.
• Manage hardware refresh lifecycles with government customers monthly.
• Coordinate supply chain alignment for timing, delivery, and system updates.

Skills

Bachelor's degree

Inside sales

Government sales experience

SaaS renewals

Cross-functional collaboration

Customer service excellence

Salesforce CRM

Education

Bachelor's degree

Tools

Salesforce

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Government Video Sales team is at the forefront of "Solving for safer" by empowering public safety agencies with cutting-edge technology. We deliver integrated ecosystem solutions, including In-Car Video, Body-Worn Cameras, License Plate Recognition (LPR) Software, Aerial Drone Technology and Evidence Management Software. By ensuring our government partners have seamless access to state-of-the-art video capture and intelligence tools, we help to provide safety and operational clarity for officers and the communities they serve.

Job Description

At Motorola Solutions, everything starts with safety. As an Account Manager specializing in Government Video Renewals and Refreshes, you will drive customer retention and revenue growth across a multi-state territory. You are the essential link ensuring law enforcement and government agencies maintain continuous, updated access to vital technology in the moments that matter. In this quota-carrying role, you will proactively engage existing clients to manage subscription renewals, coordinate hardware refresh cycles, and identify strategic upsell opportunities. Balancing high-volume customer touchpoints with cross-functional execution, you will collaborate with Sales, Communications, Customer Service, and Supply Chain to help to ensure operational excellence. Whether conducting methodical analysis in Salesforce or building trust directly with clients, your work directly supports our mission of creating safer communities.

Responsibilities

• Drive revenue growth by actively identifying, negotiating, and closing subscription renewals, hardware refreshes, and solution upsells across an assigned multi-state territory
• Execute outbound engagement through structured telephone, email, and digital campaigns to reach accounts with expiring or upcoming software licenses
• Maintain pipeline integrity by managing active opportunities, customer contact records, and precise forecasting within Motorola Solutions’ Salesforce CRM
• Collaborate across organizations with Field Sales, Sales Overlays, Customer Support Manager and Customer Support Advocates to streamline multi-channel efforts and maximize satisfaction for both current and future clients
• Manage hardware refresh lifecycles by proactively engaging 15-20 government customers per month to finalize delivery schedules, go-live plans, and expansion options
• Coordinate supply chain alignment to manage timing, delivery expectations, and system updates between the customer and internal logistics teams
• Process backend documentation accurately in administrative systems to help to ensure active customer subscriptions and licensing rights are correctly reflected
• Master mobile video offerings including technical specifications, value messaging, and competitive positioning for In-Car Video, Body-Worn Cameras, License Plate Recognition (LPR) Software, Aerial Drone Technology and Evidence Management Software
• Collaborate across organizations with Field Sales, Customer Service, and Operations to streamline multi-channel efforts and maximize customer satisfaction
• Deliver customer support applying best-in-class service standards to maintain long-term account health and retention

Qualifications

• Bachelor's degree OR 2+ years of experience in inside sales, technical sales, customer success or account management
• Product Knowledge to rapidly learn, articulate, and present technical features of mobile video, body-worn camera systems, and software licensing models
• Cross-Functional Collaboration working with supply chain, customer service, and field sales teams to solve operational bottlenecks
• Customer Service Excellence demonstrating high-touch support skills to maintain account retention and satisfaction
• Experience working with state, local, or government law enforcement sales cycles preferred
• Background in SaaS renewals, hardware refresh cycles, or technology subscription management
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Location/Travel

Preferred candidates will live in Chicago, Chicago Suburbs, Dallas or Dallas Suburbs. Travel up to 10% in the territory.

Schedule

This is a Hybrid position and will require the candidate to work on site 2 to 3 days per week.

Target Base Salary Range

$65,000 - $80,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor's degree OR 2+ years of experience in inside sales, technical sales, customer success or account management
• Must be able to obtain background clearance as required by government customer

Travel Requirements

Under 10%.

Relocation

None.

Position Type

New Grad Referral Payment Plan Yes

Our U.S. Benefits include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Our Culture

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

Reasonable Accommodation

To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.